They would appear to be doing a poor job of conning people when it clearly states in the announcement that if you have asked for a cash refund they are processing them.That still doesn’t mean you can’t have a refund if requested, they are trying to con people into thinking you can’t have one, when you clearly can. If they go under that credit means nothing. I’ll be asking for a full refund.
Processing those before 15 May, for those after you have to get a credit, then in the small print you can claim a full refund. So basically they are trying to con people into getting credit in thinking you’ll rebook and can’t get a refund, devil in the detail, why it say you can have a refund OR credit, why should you have to go through two processes to get you money, fucking con artists.They would appear to be doing a poor job of conning people when it clearly states in the announcement that if you have asked for a cash refund they are processing them.
It is illegal.That’s illegal, if your holiday is cancelled it’s a full refund, we where going in June I expect £2300 back, obviously don’t know when but I want the cash.
https://www.which.co.uk/consumer-rights/advice/my-package-holiday-has-been-changed-or-cancelled
I think they will be brought to task as it hits the papers, theres not much else to write about at the moment.It is illegal.
Trouble is enforcing your right to a refund.
As I haven't got any holidays booked I haven't gone through the process so I am not in the same situation as yourself. I just read the announcement that was in the post you quoted. You said that you were going to ask for a refund so I hope you get your money back with as little hassle as poss. Not trying to be clever.Processing those before 15 May, for those after you have to get a credit, then in the small print you can claim a full refund. So basically they are trying to con people into getting credit in thinking you’ll rebook and can’t get a refund, devil in the detail, why it say you can have a refund OR credit, why should you have to go through two processes to get you money, fucking con artists.
Turns out that being a boring bastard like me who doesn't go abroad has its advantages.It’s been in the news, several times.
The line being pushed is that it’s keeping the industry alive and reforming refund rights could send companies to the wall.
No one has seriously challenged them over it.
Ye booked on credit card and have travel insurance mate so I’ll get it back just a question of when.As I haven't got any holidays booked I haven't gone through the process so I am not in the same situation as yourself. I just read the announcement that was in the post you quoted. You said that you were going to ask for a refund so I hope you get your money back with as little hassle as poss. Not trying to be clever.
Are you covered in the event of the holiday co going bust. Insurance or travel association?
Good to hear.Ye booked on credit card and have travel insurance mate so I’ll get it back just a question of when.
lol, 15,000 members all dedicated for a winge at TUI dosnt say much for the company does itRegarding TUI. There is a Facebook group called TUI - Holiday Complaints Group. It has almost 15,000 members. It may be useful for some people who have bookings with them to check it out.
I’ve a £3000 holiday booked with them mid aug, gonna be quite a while before i see the refund im guessing:-/, bonus is thats xmas sorted ;)Glad I decided to just lose my £100 deposit, TUI is going to be very messy the next few months.
I’ve a £3000 holiday booked with them mid aug, gonna be quite a while before i see the refund im guessing:-/, bonus is thats xmas sorted ;)
You MUST pay it. Otherwise I won't get my refund ;)We are booked mid August too. Problem we have is that the balance is due in May and I’d be surprised if they will have cancelled flights in August that early.
We don’t want to pay any more money to them as we suspect the flights will be cancelled at some point and then we’d have the hassle of getting it back.
Other option is to pay nothing and presumably lose the deposit.
We’re similar mate, we’ve last payment of £800 due on may 24th, not sure what to do? lose £400 deposit if we cancel holiday or miss the payment, or make the payment & wait for tui to cancel our holiday?We are booked mid August too. Problem we have is that the balance is due in May and I’d be surprised if they will have cancelled flights in August that early.
We don’t want to pay any more money to them as we suspect the flights will be cancelled at some point and then we’d have the hassle of getting it back.
Other option is to pay nothing and presumably lose the deposit.
Might be worth checking with your card provider as to where you stand before you proceed. Just to sure that you are covered further down the line.It’s a big family holiday for us (15 in total I think) so remaining balance is still pretty hefty. I think we’ll lose about £800 per family if we choose to cancel and as it stands I think that’s the ‘preferred’ option at the moment.