BBC COMPLAINT
“Garth Crooks’ team of the year: Alisson, Fernandes, Mane, Fabinho, Henderson”,
BBC Sport Website
I am writing to let you know the outcome of the Executive Complaints Unit’s
investigation into your complaint about the above article on the BBC Sport website.
As you know, the article has been edited to remove the incorrect reference to the
Liverpool keeper, Alisson, winning the Golden Glove for the most clean sheets in the
Premier League. That seems to me to be the right response. It’s unfortunate the
original mistake was made but since it wasn’t presented as a significant factor in
Gareth Crooks’ choice I don’t think it can be regarded as seriously misleading.
I appreciate you have asked why the error occurred. My understanding is it was a
genuine mistake which was not picked up before the article was published. Alisson
won the award in 2018-19 but was behind Ederson and Nick Pope last season. I’m not
sure there is much more I can add by way of explanation; the fact is people do make
mistakes. The important point is the error was rectified as soon as the team
responsible for the website became aware.
I don’t believe any further action is required and there is no further right of appeal
against this decision within the BBC’s complaints process. However, you can ask Ofcom
to consider your complaint and the BBC’s decision on it. Information about Ofcom’s role
regarding BBC online material can be found here but in summary, if Ofcom thinks your
complaint raises a potentially substantive issue, it will give an opinion on whether the
BBC has observed its editorial guidelines. Information about lodging a complaint with
Ofcom can be found here. You can also write to Ofcom at Riverside House, 2a
Southwark Bridge Road, London SE1 9HA, or telephone eithe