Well it's not really surprising, the United kid's parent didn't stand up at a hearing and say the club didn't support him, and the player thought the club didn't support him.
It's the club being accused of failing Jeremy Wisten that's the news story today. The death was already covered when it happened months ago, the news today is about the testimony of the parent.
The failing here is that the club, who would surely have been reached for comment, didn't reply with a statement about how devastated they are about the loss, but outlining everything the club does for our academy players to support them, before stating like Wilcox did, that they'll investigate to see if they could do more in the future.
If I, as a fan, know enough to write that they get a full education guaranteed to make sure they've got something to fall back on, they get taught about mental health and have access to therapists, the club does reach out to secure them trials at other clubs so they can land somewhere etc. then someone at the club should be able to package that up, add stuff we don't know about, and then present it in a way that's compassionate to comprehensively refute those claims, without being overly defensive or attacking the grieving parent.
And if the club had given a proper statement like that, the article would be very different and have a different headline.