Hale is always snarled up with traffic at the scheduled time the bus is due to depart because the level crossing is usually closed for most of the time between 45 minutes past the hour and on the hour, to allow the trains to and from Chester to pass through.
It would make more sense to move the departure time in Hale from 12.48 to 13.05 after all the traffic has disappeared, becsause it just isn't realistic to expect the bus to depart at it's scheduled time, so maybe it is something the traffic planners ought to consider.
On Saturday, we had to wait after the passenger trains had passed through for an additional 5 minutes to allow a freight train to trundle past on it's way from the Chester direction.
The problem in Hale stems from trains coming from Chester. The last signal before Hale is at Ashley station, and the signal there can't turn green until the crossing gates are shut, meaning a 5 minute wait at the level crossing, and 10 minutes before the train from Chester arrives, the train to Chester arrives, hence the delays.
Anyway, as I said, I found it a much more pleasurable experience than travelling on the Metro, and as for my ears, I've had tinnitus for the last couple of decades or so, so yes, they are ringing, and they always will, but I don't hold you responsible for that!
Maybe send the feedback to the club? They are welcoming feedback on how to improve the service. Was it you I was chatting to?