Appreciate the reply and I retract my unfounded comment, it was more a reflection on how it came across than an accusation but it was unnecessary regardless.
I'm in total agreeance with you, those people should be guaranteed a ticket but so should those on 20k/18k/15k or however many points the top 10k season ticket holders have.
They'll be people on a lot of points that have never missed a game at the etihad but don't have enough points to guarantee their ticket, a standard points system would have been infinitely fairer. the points system has been built up for what must be approaching 20 years now for situations like this yet its been ditched in favour of a random ballot, making it all seem pointless but for the smallest section of people sitting at the top.
Assuming we get a CL final allocation and it's done on points, they'll likely be people who can guarantee themselves a final ticket but can't do the same for a home game, that just isn't right.
I understand it's ultimately citys decision and you guys have a rather minimal say in it but you are our voice in this and the wording on the city matters part of the email sent out makes it sound like you wanted to give priority to the few at the top (rightly so) but haven't bothered to try and ensure that same privilege is carried down the ladder to everybody and that's why frustrations have boiled over.