It's always been the same though mate if we think back. Unless we knew/know someone in the ticket office they haven't got a clue who we are and couldn't care less. I would guess they change staff often too, a lot of students used to work there part time I think.
I used to work at sea and when we were due to play Gillingham in the play off final they put the tickets on sale when I was away. I spent every spare minute trying to get through on the phone but I think they had it off the hook. You had to queue at the ground for a ticket, which I couldn't do obviously. I had loads of ticket stubs home and away and was on the list for phone purchases but it meant diddly squat. In spite of us having an average attendance of 28,000 and in the end getting 46,000 when I got home they had sold out. I think they went on open sale in the end. It was infuriating and once I got through to the club once all tickets had gone and tried to explain my predicament nobody gave a fuck. I was livid and luckily managed to get one off someone in the end. We have always just been a faceless number unfortunately.
I'm sorry for yourself and everyone who missed out this time.