Thanks for reply mate. That explains it. I got their hopes up telling them to try this morning as I could still see tickets available. They hate me twice over now. And just found someone in this thread had said they'd got 'reserve list' email on Fri night whereas mates got "unsuccessful in ballot" email on Saturday. Cheersi didnt realise this, but i think there were 3 outcomes to the ballot
1. you got a ticket
2. you missed out but got on the reserve list
3. you missed out on a ticket and the reserve list
i thought everyone got on the resevre list who missed out but a friend of mine is in the same boat as your mates, didnt get a message and says restricted sale this morning.