Re: Season Card Reservation,New ST. UPDATED today 08/04.
UPDATE .
Dear ,
New for season 2015/16, we are introducing the Reservation and Relocation process to give you more control over where your Seasoncard seat is located.
A number of supporters might wish to relocate their Seasoncard seat as part of a friend or family group. We want to make sure you continue to have the flexibility to do this, however we also recognise the need to safeguard your current seat location.
As a result, should you wish to relocate your Seasoncard seat as part of a friend or family group, you must log in to your online account, and nominate one person* from your current Friends and Family list who you would be happy to have permission to reserve your current seat or choose a new seat location on your behalf.
By doing so, you will become part of a Seasoncard Account Management list. You will find 'Seasoncard Account Management' on the left hand side, after logging in to 'My Account'.
You can only give one person from your Friends and Family list permission to reserve or relocate your seat on your behalf. In doing so, you still retain control to reserve or relocate your own Seasoncard seat, but your name will appear in your nominated supporters list when they log in to the Reservation and Relocation site. Alternatively, other supporters could nominate you to take charge of reserving and relocating their friends or family Seasoncard seats.
If you would like to nominate a supporter who is not currently on your Friends and Family list to manage your Seasoncard for you, they must first add you to their Friends and Family list before you can nominate them. Once they have added you, you will be sent an email notification enabling you to log in to your account and give them Seasoncard Account Management permission.
As an example four friends want to relocate together, what do they need to do?
Mark Smith, Charlie Smith, Paul Jones and Emma Jones, all have 2014/15 Seasoncards. Mark has been nominated by the group to manage the Seasoncard Account Management List.
Mark must add all 3 supporters to his Friends and Family by logging into My Account, entering their supporter number and post code - then click 'add'.
Step one is complete, an email will be sent to Charlie, Paul and Emma confirming they are now on Mark's Friends and Family list and they can log into their own account to give permission to Mark to reserve or relocate on their behalf.
Mark now has permission to relocate all 4 supporters, all 4 names will appear in the Friends and Family list on the Reservation and Relocation website.
If you do not nominate a supporter on your Friends and Family list, only you will be able to reserve or relocate your Seasoncard seat. You will not appear in any other supporters list for reservations and relocations.
Please note: The original 'Friends and Family' list still exists for you to continue to buy home and away match tickets as a group.
If you have any questions, please do not hesitate to contact the Supporter Services Team on +44 (0)161 444 1894 (option 1, option 3). You can also use our online 'frequently asked questions' mcfc.co.uk/help or our official Supporter Services Twitter account, @MCFCHELP.
The Ticket Office and Supporter Services are open Monday to Saturday, 9am to 5:30pm (closed Sunday and Bank Holidays).
Kind regards,
Supporter Services
Apologies in advance to those who have had this e-mail from City before me.Just thought it would benefit those who had not.