I have been having problems with my Season Ticket since last January, the ticket goes into my wallet on iPhone 14 then disappears within 24 hours, i have been to the club 4/5 times, had many telephone conversations with them, sent emails etc but I’m not any further on, I was promised the Digital Team would contact me 3 weeks ago and I’m still waiting, I have been asked to open ‘ View Expired Passes ‘ in my Apple Wallet, however I don’t have that prompt on my screen when I open up the Wallet, I have seen this facility on other people’s screens but not on mine, I ended up with another long wait on the phone yesterday morning as my ticket disappeared again after I downloaded it from the link City gave me, when I tried to download again I got the forbidden notice and told me to remove one of the tickets which I can’t do because I don’t have the facility ‘ View Expired Passes ‘, they provided me with a mobile ticket to get me in last night but it’s far from ideal having to keep ringing them and having to wait 1/2 hour etc to speak to someone, I’m not opposed to technology when it works but this is now getting ridiculous.
If anyone has any ideas what to do next I would appreciate it.