To confuse people into thinking they have deferred to then start taking payments on Direct Debit later. Frankly our online ticketing facilities have gone backwards. I've tried ringing to defer for 3 days now and have got as high as 80 in the queue. Today I don't even get a number just a message that Value Gold may sell out while I'm waiting. You really couldn't make it up.Whats the point of having the option on the website to defer, if you also have to call?