Seasoncard - 2021/22

[watsonshead]

2hrs on hold now !

 

[Jacko1956]

Just how pathetic have our already poor supporter services become! There is no excuse for not providing an online deferral option, other than the real excuse being that they knew the take up would have been enormous. I have been trying constantly now for 3 days and have been cut off twice and have simply given up trying. There's not even an online option to cease being a Seasoncard holder if you pay by direct debit, other than to take your own action of cancelling the direct debit. How utterly ridiculous and a blot on an organisation that claims to be the best at what it does.

Also, Value Gold have always been available online, accept for some strange reason this season! You simply bought blind with a click and weeks later you got told your seat. What a ridiculous parody we have of City trying to sell limited numbers of Value Gold over the same phone lines as other supporters are trying to use the same inoperative system, to tell City you actually have more to sell than you think!

As I've stated, my desire was to defer, but due to this ridiculous lack of online options I had thought fuck it, I'll let it autorenew on direct debit and maybe attend games later in the season. However, after giving it more thought I realised I would not accept such shoddy customer services from any other company I deal with and have therefore used the only power still open to me, I've cancelled my direct debit and Manchester City, or whatever beast it has evolved into, can fuck off.

Sounds like your cutting of your nose to spite your face to me pal. I was so frustrated on Monday due to when the system crashed and endless hours on the phone but at the end of it all I'll be watching my beloved blues hopefully in August and for the rest of the season. The club need to sort out the online website though rather than assuming everybody is clued into technology. Also the switch to on line systems means the need for less ticket office staff hence the endless queue on the phone lines. Expect at least a 50% reduction of staff manning the phones this season. Doesn't explain the shoddy customer care though if they introduce a DD and deferral scheme at least you expect s bit of helpful info on line at least!

 

[Jacko1956]

2hrs on hold now !

4 hours in total for me on Monday having been cut off after 1 1/2 hours originally !!

 

[91:23]

Hi All. Sorry if already mentioned but what's with the error message when trying to pay for next season cards? Does anyone know please. Thanks in advance

 

[PragueBlue]

Hi All. Sorry if already mentioned but what's with the error message when trying to pay for next season cards? Does anyone know please. Thanks in advance

Many problems have been with the sort codes. Put it in as one continuous number, without spaces or hyphens, and then click on look up. Worked for me anyway.

 

[Blue Elvis]

Just how pathetic have our already poor supporter services become! There is no excuse for not providing an online deferral option, other than the real excuse being that they knew the take up would have been enormous. I have been trying constantly now for 3 days and have been cut off twice and have simply given up trying. There's not even an online option to cease being a Seasoncard holder if you pay by direct debit, other than to take your own action of cancelling the direct debit. How utterly ridiculous and a blot on an organisation that claims to be the best at what it does.

Also, Value Gold have always been available online, accept for some strange reason this season! You simply bought blind with a click and weeks later you got told your seat. What a ridiculous parody we have of City trying to sell limited numbers of Value Gold over the same phone lines as other supporters are trying to use the same inoperative system, to tell City you actually have more to sell than you think!

As I've stated, my desire was to defer, but due to this ridiculous lack of online options I had thought fuck it, I'll let it autorenew on direct debit and maybe attend games later in the season. However, after giving it more thought I realised I would not accept such shoddy customer services from any other company I deal with and have therefore used the only power still open to me, I've cancelled my direct debit and Manchester City, or whatever beast it has evolved into, can fuck off.

I was delighted to be offered the opportunity to defer having had a major heart attack in January and further serious health issues since then .

I doubt I will be able to attend many matches this season as I convalesce so the option to defer gave me the hope of a full time return the following season.

But having hung on for hours trying to get through to Supporter Services ( got to number 124 in the queue) , I have decided the only choice in the absence of any defer option on the website , is to cancel my Direct Debit so it can’t automatically renew!

What a farce!

Hope whoever gets my seat enjoys the view and the privilege of watching such a special team live.

I will miss the excitement of match days but the unique bond between longstanding City fans and the club has gone.

Fuck off indeed !

 

[RegMuffin]

Exactly. I design user interfaces as part of my work and appreciate it's not always as easy as it sounds, but they really seem to botch the simple things up at City sometimes.

This might piss a lot of people off but i think this deferral set up is a disgrace if they are allowed to have the same seats for the following year.
What happens if 15000 decide to defer ??
They wont be able to sell that amount of tickets to Citizen / general sale customers.
And if the likes of me who wants to relocate can not take these seats up lots of empty seats will exist.

This might piss a lot of people off but i think this deferral set up is a disgrace if they are allowed to have the same seats for the following year.
What happens if 15000 decide to defer ??
They wont be able to sell that amount of tickets to Citizen / general sale customers.
And if the likes of me who wants to relocate can not take these seats up lots of empty seats will exist.

I was delighted to be offered the opportunity to defer having had a major heart attack in January and further serious health issues since then .

I doubt I will be able to attend many matches this season as I convalesce so the option to defer gave me the hope of a full time return the following season.

But having hung on for hours trying to get through to Supporter Services ( got to number 124 in the queue) , I have decided the only choice in the absence of any defer option on the website , is to cancel my Direct Debit so it can’t automatically renew!

What a farce!

Hope whoever gets my seat enjoys the view and the privilege of watching such a special team live.

I will miss the excitement of match days but the unique bond between longstanding City fans and the club has gone.

Fuck off indeed !

Been saying the same elsewhere. We've become what we've dreaded and part of thinks there's people at City reading this thinking "Mission Accomplished" as legacy hangers on finally lose their grip with what was once a special bond.

It can't be cock up theory and coincidence that people can easily renew (albeit via the torture of the website) yet those who want to defer have to put up with a woefully under resourced phoneline.

Either City underestimated the level of deferment, underresourced the phones or generally don't give a shit. Or perhaps all three.

 

[Prestwich_Blue]

I think the correct criticism if there is any is you POST some crap … hope your well Colin see you back in the ground in August

And enough people tell me when I post crap so why should @DTKOAG be exempt?

Anyway just come off a meeting with the club and they confirmed that deferred seats ARE guaranteed unless that block, row, group of seats have to be relocated by reason of stadium alterations meaning those seats can't be renewed. That applies whether you renew or defer so in essence, no seat is ever 100% guaranteed to be available to renew, as some already have been through this.

They are NOT going to sell those seats long-term, only match by match.

 

[blueparsman]

Over 5 hrs on phone and nothing. Kept getting call failed after 1 or 2 hrs holding on....a F ing Joke.

 

[Prestwich_Blue]

Just how pathetic have our already poor supporter services become! There is no excuse for not providing an online deferral option, other than the real excuse being that they knew the take up would have been enormous. I have been trying constantly now for 3 days and have been cut off twice and have simply given up trying. There's not even an online option to cease being a Seasoncard holder if you pay by direct debit, other than to take your own action of cancelling the direct debit. How utterly ridiculous and a blot on an organisation that claims to be the best at what it does.

Also, Value Gold have always been available online, accept for some strange reason this season! You simply bought blind with a click and weeks later you got told your seat. What a ridiculous parody we have of City trying to sell limited numbers of Value Gold over the same phone lines as other supporters are trying to use the same inoperative system, to tell City you actually have more to sell than you think!

As I've stated, my desire was to defer, but due to this ridiculous lack of online options I had thought fuck it, I'll let it autorenew on direct debit and maybe attend games later in the season. However, after giving it more thought I realised I would not accept such shoddy customer services from any other company I deal with and have therefore used the only power still open to me, I've cancelled my direct debit and Manchester City, or whatever beast it has evolved into, can fuck off.

We've just said to them that the option to defer should have been available online. And I'm not sure that ever occurred to them. The only people ringing up Supporter Services should be complete exceptions where something unforeseen has meant it needs manual intervention. Everything else should be done online.