Wafty Cranker
Well-Known Member
- Joined
- 31 Mar 2006
- Messages
- 1,109
Do we know if you can pass your season ticket onto someone else for a few games without too much trouble?
but you missed Truro away the Sunday after PlymouthI like your posts EB always have admired your spirit... to put a long story short many many years ago I agreed to swap season cards with a mate .. he stopped going I didn’t I just put my bank details in with his name on the card under my address everything was fine .
My address was accepted my bank was accepted
Paid in year in year out . Then came the season card amnesty which I sorted out eventually.
So I phoned the club this week to register my daughter to get her name on a season card waiting list only to find out I’ve now got a new supporter number minus five thousand points .
the club have even though my name was on the bank details said they can’t be sure if I used the season card .
so I politely sent an email with a scanned certificate from the club I received in going to Ipswich away Plymouth away tue Plymouth away the following night and Plymouth away again in the league on the Saturday.
how effin loyalty points do they want .
sorry to hijack your post Eccles :)
I am really sorry @A57 the snake, what a mess. I hope you get something sorted soon.I like your posts EB always have admired your spirit... to put a long story short many many years ago I agreed to swap season cards with a mate .. he stopped going I didn’t I just put my bank details in with his name on the card under my address everything was fine .
My address was accepted my bank was accepted
Paid in year in year out . Then came the season card amnesty which I sorted out eventually.
So I phoned the club this week to register my daughter to get her name on a season card waiting list only to find out I’ve now got a new supporter number minus five thousand points .
the club have even though my name was on the bank details said they can’t be sure if I used the season card .
so I politely sent an email with a scanned certificate from the club I received in going to Ipswich away Plymouth away tue Plymouth away the following night and Plymouth away again in the league on the Saturday.
how effin loyalty points do they want .
sorry to hijack your post Eccles :)
The problems is that if you need to speak to somebody in the ticket office then it's a minimum of 2 hours on the phone and at a fair chance after waiting for over an hour you get cut off ! There is no excuse for a business to have such a shoddy website and customer service system when in most cases they are actually taking your money up front that totals millions of pounds and if you have a query it's almost impossible to speak to somebody unless you spend hours on hold !!Many problems have been with the sort codes. Put it in as one continuous number, without spaces or hyphens, and then click on look up. Worked for me anyway.
I claimed my money back and had no issues this week logging on and renewing with a DDYour lucky then. I know a few people that did the same thing due to being furloughed and although they got the money back for the games that were refunded there season cards were cancelled. One of them doesn’t give a shite but the other is battling trying to get it reinstated. They referred him to the t&cs
You cant defer online so make sure you ring to cancel/defer before the auto renewal kicks in although I guess with you cancelling g the mandate they won’t be able to take the money anyway
Now mangaged to renew one !!!! The second one has renewed and not showing any creditThat website is the biggest pile of shite known to man
I am being penalised for keeping my four cards in credit. If I had of taken my money and ran, they would have just auto renewed and nothing more to do
As they owe me the best part of a grand I have to renew to use my credit!!!
Thanks city another almighty fuck up
Two nights I have wasted trying to renew so it’s a 4 hour phone call tomorrow is it?
Oh well I’ve fuck all else to do !!!
Everton was an another almighty fuck up too waiting hours on the phone
One of the reasons I got my money back was that I anticipated issues claiming the credit. Logged on, renewed S/T and cup schemes using stored debit card, and logged off again. Simples.I claimed my money back and had no issues this week logging on and renewing with a DD