For the first time I noticed that in June I had two emails saying that my Direct Debit would be taken out this month, one showing the first of July, the other the 15th. Otherwise both seem identical.
So I ring and go through all the options and waiting, eventually to be told the first one was sent in error and was changed a few hours later.
So why don't they have the common sense to say that in big letters in the second email or even by a separate one so that 'customers' don't waste their own time and money, and even free up ticket office time dealing with calls about this 'error' which they can then use constructively to get their act together?
One day the ticket office will get something right but I am not holding my breath.