Stupid little things that bug you

WickyWain said:
I had something similar last year. I rang up to cancel an appointment about a week before it, then got a text to remind me about the appointment the day before it was originally booked in, I rang up again to confirm it had been cancelled, then got the same lecture the following day for missing the appointment!
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My local surgery is whinging about not being given sufficient time to process repeat prescriptions and send out a text to demand 4 working days’ notice. I drop the repeat with the surgery on Friday. I call at the pharmacy the following Thursday, the prescription isn’t ready; they only received it on Tuesday.
 
Fiftyyearsandcounting said:
My local surgery is whinging about not being given sufficient time to process repeat prescriptions and send out a text to demand 4 working days’ notice. I drop the repeat with the surgery on Friday. I call at the pharmacy the following Thursday, the prescription isn’t ready; they only received it on Tuesday.
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My local surgery is a disaster when it comes to repeat prescriptions. I have eight items on my template but not every one is needed each month so I have to say each month what I need. They invariably get it wrong, leaving things off. When I ask why, they say “human error” as if that is sufficient. Each item has a date for re-issue but the practice take that to mean ‘re-order’ which, given a five day turnaround, means pushing my meds along the calendar over time and not having sufficient.
If I complain, nothing happens as there is no feedback from reception desk to the practice manager. Drives me insane.
I filled in a patient feedback form and asked for a reply. Nope, nothing, nada.
So I did it twice more, still no reaction. I gave up.
 
Fishermen who have their equipment right across the canal/reservoir public right of way and have the temerity to give you that dirty look because they’re worried you’re going to accidentally trip over it. And now they’re even pitching tents up.
 
KS55 said:
My local surgery is a disaster when it comes to repeat prescriptions. I have eight items on my template but not every one is needed each month so I have to say each month what I need. They invariably get it wrong, leaving things off. When I ask why, they say “human error” as if that is sufficient. Each item has a date for re-issue but the practice take that to mean ‘re-order’ which, given a five day turnaround, means pushing my meds along the calendar over time and not having sufficient.
If I complain, nothing happens as there is no feedback from reception desk to the practice manager. Drives me insane.
I filled in a patient feedback form and asked for a reply. Nope, nothing, nada.
So I did it twice more, still no reaction. I gave up.
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I've had that problem too, yours and my pharmacists must had gone to the same training school!
My repeat is 6 items all on the same 28 day repeat cycle. Mid-month the doctor changes the dosage on 1 item-that now has a new 28 day cycle. Next month they prescribe a new pill-with, again, a new 28-day cycle. I'm now going to the local chemists 3 times in 4 weeks.
I request a realignment, I had to explain to the practice's pharmacist how to do it. Took 3 months, but got there in the end.
 
All this furore about Human Rights. I don't disagree that people have rights but I think it should be taken as accepted that if you're convicted of a crime then it's taken for granted that you when you commited the crime you gave up your protection afforded by Human Rights legislation. If you're a rapist and scared of the consequences if you are deported then tough, you should have thought about that before.
 
normskih said:
I’ve just LOL’d. The news has just said that from today, 2nd class post will now be delivered on alternate days and not on a Saturday. First class post stays the same. Well, for a year or two now, I only get a delivery about once a week if I’m lucky and it comes in batches of 7,8 or 9 pieces of post at a time.
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We get a shit ton of post on one day then nothing or next to nothing for a week.
 
Fiftyyearsandcounting said:
I've had that problem too, yours and my pharmacists must had gone to the same training school!
My repeat is 6 items all on the same 28 day repeat cycle. Mid-month the doctor changes the dosage on 1 item-that now has a new 28 day cycle. Next month they prescribe a new pill-with, again, a new 28-day cycle. I'm now going to the local chemists 3 times in 4 weeks.
I request a realignment, I had to explain to the practice's pharmacist how to do it. Took 3 months, but got there in the end.
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My surgery sends me 3 months of prescriptions every 2 months.
 
KS55 said:
My local surgery is a disaster when it comes to repeat prescriptions. I have eight items on my template but not every one is needed each month so I have to say each month what I need. They invariably get it wrong, leaving things off. When I ask why, they say “human error” as if that is sufficient. Each item has a date for re-issue but the practice take that to mean ‘re-order’ which, given a five day turnaround, means pushing my meds along the calendar over time and not having sufficient.
If I complain, nothing happens as there is no feedback from reception desk to the practice manager. Drives me insane.
I filled in a patient feedback form and asked for a reply. Nope, nothing, nada.
So I did it twice more, still no reaction. I gave up.
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Shout at the receptionist or dispenser once and you'll get a personal call from the practice manager within 24 hours.

They've got all their priorities wrong. Customer service is virtually non-existent in most surgeries.
 
Citizen of Legoland said:
Fishermen who have their equipment right across the canal/reservoir public right of way and have the temerity to give you that dirty look because they’re worried you’re going to accidentally trip over it. And now they’re even pitching tents up.
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The worse ones are those in a fishing competition .
When I am on my narrow boat some make gestures to come towards them, some to steer to the far bank.
Others leave it to the last seconds to raise their rods to let me go past.
I always go straight down the middle avoid eye contact and just ignore them
If their rod ends up under the boat tough shit.
 
KS55 said:
My local surgery is a disaster when it comes to repeat prescriptions. I have eight items on my template but not every one is needed each month so I have to say each month what I need. They invariably get it wrong, leaving things off. When I ask why, they say “human error” as if that is sufficient. Each item has a date for re-issue but the practice take that to mean ‘re-order’ which, given a five day turnaround, means pushing my meds along the calendar over time and not having sufficient.
If I complain, nothing happens as there is no feedback from reception desk to the practice manager. Drives me insane.
I filled in a patient feedback form and asked for a reply. Nope, nothing, nada.
So I did it twice more, still no reaction. I gave up.
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Lavinda Past said:
Shout at the receptionist or dispenser once and you'll get a personal call from the practice manager within 24 hours.

They've got all their priorities wrong. Customer service is virtually non-existent in most surgeries.
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Dont shout at anyone, ever. Just politely and calmly describe the issues you are having. We arent simpletons, or even Americans. Just talk, nicely
 
Uncle Wally One Ball said:
Dont shout at anyone, ever. Just politely and calmly describe the issues you are having. We arent simpletons, or even Americans. Just talk, nicely
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You misunderstand me... I'm certainly not advocating shouting at anyone. What I'm saying is that  if a person is driven to shout at the receptionist, they'll get an almost immediate response from the practice... to defend the receptionist, rather than help the personwith a genuine issue.

If a person with a problem is polite and calm, they're just left in the queue, regardless of the issues they're having.

The majority of receptionists in doctor's practices I've been involved with only respond quickly when it suits them, and lack any basic 'customer skills'.

Fortunately, I've always found NHS hospital staff to be patient focused and professional.

Doctor's receptionists are a different breed.
 
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