I remember decades ago when I worked at the job centre, they had this ‘thing’, whereby if your phone rang, you had to pick it up within about 3 rings, some kind of performance indicator.
I had no problem with that, but I asked, what if someone is sat in front of you talking and you’re dealing with their problem when it rings, expecting the answer to be “oh yes, it doesn’t count then”, but no, you had to cut the person off who was sat in front of you and answer it, you know, the person who had bothered to get up off their arse to come in and sort a problem out, not the one who just thought ‘fuck it, can’t be arsed physically going down so I’ll just pick up the phone’.
Could never really get my head around that one, especially on a courtesy level, needless to say I didn’t last long there and turned down their offer of a permanent job.