Been trying for weeks to sort out my DD. I pay for two SC but my daughter who is now qualified and working wants to pay for her own via DD. I've called several times only to be left hanging on and then be told there's an issue with the DD system so they can't do anything. Been weeks now with the same response. Gave up and told my daughter to pay me direct.
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Supporter Services - MCFC
- Thread starter Otamendi's Beard
- Start date
MCFCTrick
Well-Known Member
For various reasons I have deferred for this season. Seeing this shitstorm of stress and hassle being caused, I am so glad not to have it.
Hopefully it will be sorted out by next season, for when (if) I renew.
Hopefully it will be sorted out by next season, for when (if) I renew.
5 Hit Gibbon
Well-Known Member
- Joined
- 8 Jan 2020
- Messages
- 7,477
On a serious note, the music is repetitive shite, designed to make you hang up the phone.
I don't mind The Smiths!
Manchester33
Well-Known Member
- Joined
- 12 Sep 2012
- Messages
- 6,856
Just trying to get through (as print at home isn't working again). 1 hr 15 mins of this music is enough to drive anyone crazy.
Out of interest, did you get through or did they cut your call off after 2hrs ?Just trying to get through (as print at home isn't working again). 1 hr 15 mins of this music is enough to drive anyone crazy.
BlueSkyBlue
Well-Known Member
- Joined
- 24 Feb 2012
- Messages
- 767
Since last Monday (16th) I have....
Sent them 2 emails - at the address advertised - no reply to either email (mancity@mancity.com)
Tweeted @mancityhelp 12 times - no reply to any of them
Called them 8 times and waited between 35-75 minutes - then been hung up on as soon as call is answered
Got through once (after 55 minutes) to "the wrong team" who couldnt help me, despite choosing Supporter Services option - was advised I need to speak to "Supporter services"
Got through to a person (after 1 hour 10 minutes), who couldn't handle my query but promised a call back "today or tomorrow, 100% guaranteed" - no call back.
Sent them 2 emails - at the address advertised - no reply to either email (mancity@mancity.com)
Tweeted @mancityhelp 12 times - no reply to any of them
Called them 8 times and waited between 35-75 minutes - then been hung up on as soon as call is answered
Got through once (after 55 minutes) to "the wrong team" who couldnt help me, despite choosing Supporter Services option - was advised I need to speak to "Supporter services"
Got through to a person (after 1 hour 10 minutes), who couldn't handle my query but promised a call back "today or tomorrow, 100% guaranteed" - no call back.
I feel you pain pal, I personally gave up in frustration trying to get through on the phone, in the end, I ended up making three trips to the Etihad to resolve issues with my season cards, but if you do go down to the stadium mate be prepared for queue.Since last Monday (16th) I have....
Sent them 2 emails - at the address advertised - no reply to either email (mancity@mancity.com)
Tweeted @mancityhelp 12 times - no reply to any of them
Called them 8 times and waited between 35-75 minutes - then been hung up on as soon as call is answered
Got through once (after 55 minutes) to "the wrong team" who couldnt help me, despite choosing Supporter Services option - was advised I need to speak to "Supporter services"
Got through to a person (after 1 hour 10 minutes), who couldn't handle my query but promised a call back "today or tomorrow, 100% guaranteed" - no call back.
BlueSkyBlue
Well-Known Member
- Joined
- 24 Feb 2012
- Messages
- 767
Cheers pal - season tickets on phone now sorted - have two other issues I need to resolve with them.I feel you pain pal, I personally gave up in frustration trying to get through on the phone, in the end, I ended up making three trips to the Etihad to resolve issues with my season cards, but if you do go down to the stadium mate be prepared for queue.
Tonight I am approaching 2 hours in "queue" whilst getting on with other things.
EDIT: I got through on 1 hour 55 and they cut the line off exactly on 2 hours. (I suspect this is a system thing)
Last edited:
Dave Ewing's Back 'eader
Well-Known Member
I've had an acknowledgement of my MCWFC season ticket issue and can't remember what day I'm on before they get round to a 'real' reply - one that addresses and resolves the issue. In this day and age nobody should be hanging about on a phone beyond five minutes, but every corporation does it after telling you that yer call is important to them. If it was important fuckin' well answer it.
If my issue is not resolved I shall walk up to the turnstile, show 'em the ST in my 'Ticketing Account' and demand entrance. All the details are there - Stand, Row, Seat number, customer number! Just haven't got a displayed ticket. Just a case of using that little gadget, similar to the one they have at Victoria to let yer through the barrier when yer plastic FOC's pass can't be fed into the slot!
If my issue is not resolved I shall walk up to the turnstile, show 'em the ST in my 'Ticketing Account' and demand entrance. All the details are there - Stand, Row, Seat number, customer number! Just haven't got a displayed ticket. Just a case of using that little gadget, similar to the one they have at Victoria to let yer through the barrier when yer plastic FOC's pass can't be fed into the slot!