How utterly predictable that the champagne socialists on this thread are trying to minimise and dismiss Rachel from Customer Services actions.
This isn't a trivial oversight under any circumstances and certainly not for someone who holds such an important position.
Her actions were either done with fraudulent intent or else she's so incompetent and irresponsible that she's utterly unfit for her position.
Having said that it will be a shame to see her go, I'm loving seeing this entire Labour cabinet demonstrate time and again how utterly corrupt, self serving and avaricious they all are.