Squirty, You ask if I was there all Tuesday and Wednesday, of course I wasn't and that is one of the points. I was in and out (3 of us) relatively quickly. You mention helpful, friendly staff both at the hotel and the ticket office so you seem to have a problem with one person. That is not meant to be a go at you but the entire club sould not be judged on one person. I saw drunken idiots in Barcalona, I saw a mislle injure an very elderly Spanish man leaving him with a large cut on his head, I saw idiots I would not want to meet in Manchester never mind Spain. I did not see any of that in Paris and if this system helps keep knobheads away then I am all for it.
People have complained about the location of the hotel but how many hotels are going to provide a conference area large enough to take hundreds of footballs fans ? Why, with our reputation would they want to do that even though it means losing money ?
Fans say it could have been located nearer the ground, but then all you would get is everyone turning up at 7pm expeciting to get their tickets.
Reading the majority posts on this thread make it sound like it was a total nightmare which ruined the whole trip and it wasn't. I accept you had a problem with one individual but I thought the club as a whole did an excellent job.