Ticket Office - A Tale of Serious Woe!

[TGR]

Phoned up at 9am on Monday told I was 17 in the queue,automated countdown kept you informed of your position,until it was your turn.
They asked me where we wanted to sit in the gound
7 tickets booked by 0910am,received them on Thursday.
I dont think that is bad service

The one thing I can tell you for sure on Wednesday is that the ticket office phone line did NOT tell you your position in the queue or an estimated waiting time. That my friend is 100% guaranteed. All you got was 'Greensleeves' being played and a recording repeatedly telling you that 'your call is very important to us'.
Personally I think that kind of service is crap.

 

[Deleted member 52846]

Not saying this to be smarmy or owt but I went online at about Midday on Tuesday and it took me no more than three minutes to order my ticket and process the payment. My ticket arrived at my house on Thursday morning.

I've honestly never had a single problem with the ticket office at City and always found them straightforward and helpful.

 

[PJMCC1UK]

And be very wary if you're told "its in the post".

Last time a friend of mine was worried about the delay in receiving her tickets. Rang the ticket office on the Mon, Tues, Wed & Thurs before the match and each time was told "its in the post". On the Friday she rang again and was told "it was sent out about 10 days ago".

It turned out that she was out when the ticket was delivered and couldnt sign for it. So it went back to the Royal Mail sorting office. Unfortunately the card they left had fallen behind a large plant pot. She managed to get her tickets 10mins before the sorting office closed for the day, an hour before her train left for London.

Clearly it wasnt the club's fault that the card had fallen behind her plant pot. But the "its in the post" explanation was just a mantra, something to fob people off with.

How the hell was that a fob off?? The ticket clearly was in the post. I hope they've moved the pot plant. Maybe they should have checked there last time.

I feel for OP. It's shocking that they didn't just give him another ticket and refund the difference. I was on the phone nearly 3 hours but once I was through it was no trouble.

Well the person that she spoke to on the Friday was able to find out that the ticket had been posted about 10 days earlier. If the people that she spoke to on the Thursday and Wednesday had checked they would obviously had realised that the tickets had been posted over a week earlier and should have already arrived. On the Monday it was probably reasonable for them to say its in the post but not later in the week

If it was in the post Monday then it was in the post later in the week. I really don't know what City could do. It states that tickets will not be re printed so if they were lost then the TO had their hands tied.

 

[PJMCC1UK]

Phoned up at 9am on Monday told I was 17 in the queue,automated countdown kept you informed of your position,until it was your turn.
They asked me where we wanted to sit in the gound
7 tickets booked by 0910am,received them on Thursday.
I dont think that is bad service

The one thing I can tell you for sure on Wednesday is that the ticket office phone line did NOT tell you your position in the queue or an estimated waiting time. That my friend is 100% guaranteed. All you got was 'Greensleeves' being played and a recording repeatedly telling you that 'your call is very important to us'.
Personally I think that kind of service is crap.

That's what I got on Wednesday. But eventually I was told my queue number and it counted down accordingly. Once I was in the proper queue it went fast. Re dialling getting cut off after an hour doing it all again. This time all it took was patience. I was working anyway. Once I was given a queue number I stopped and got through. Within minutes I was sorted. Vast improvement.
There would have been a few thousand trying to get through with only a few staff on the phones. Can't see why people can't just be patient.

 

[flyer]

Is anybody else having problems on line? I keep getting this

We are sorry, we are unable to complete your request at this time.

We seem to have hit a problem. We are now aware of this problem and will look to fix it.

 

[Mikeegrini]

Is anybody else having problems on line? I keep getting this

We are sorry, we are unable to complete your request at this time.

We seem to have hit a problem. We are now aware of this problem and will look to fix it.

How far did you get? Check you purchase history if you have a receipt you should be ok.

 

[flyer]

Is anybody else having problems on line? I keep getting this

We are sorry, we are unable to complete your request at this time.

We seem to have hit a problem. We are now aware of this problem and will look to fix it.

How far did you get? Check you purchase history if you have a receipt you should be ok.

I didn't get passed this screen after I logged in

 

[Mikeegrini]

Is anybody else having problems on line? I keep getting this

We are sorry, we are unable to complete your request at this time.

We seem to have hit a problem. We are now aware of this problem and will look to fix it.

How far did you get? Check you purchase history if you have a receipt you should be ok.

I didn't get passed this screen after I logged in

I tried just after posting the above, no problem. No idea mate, sorry cant be more help!

 

[flyer]

How far did you get? Check you purchase history if you have a receipt you should be ok.

I didn't get passed this screen after I logged in

I tried just after posting the above, no problem. No idea mate, sorry cant be more help!

Thanks anyway mate, I'll try on another computer

 

[Mikeegrini]

I didn't get passed this screen after I logged in

I tried just after posting the above, no problem. No idea mate, sorry cant be more help!

Thanks anyway mate, I'll try on another computer

No worries, good luck.