I'd like to agree, but there's a bit more to it. The criteria and actually getting through to the sales page was seamless -at least in my experience - this year. But a lot of fans who met the criteria were prevented from paying for tickets in their baskets, either for themselves, or for friends and family who qualified. The ticket office told me yesterday there was a system fault - I don't know whether it's not recognising people's matchgoing histories post renewal or something else. This has affected people in the 3+ rather than 5+ bracket and has meant a lot of lead-buyer fans have got tickets for themselves but not friends and family as they would usually. This is better than nowt...but still a fuck up. I've no complaint with individual staff as they've gone above and beyond to resolve issues for me over the years, but we still have problems with our IT system, and if we don't acknowledge them they will never be fixed.They’ll always be someone with unique circumstances who’s been hard done by.
But all season ticket holders and all members who’ve been to three out of the last 10 home European games, could easily have got a ticket for the biggest game of the season so far.
I don’t think anyone can justifiably complain at how the club has handled this one.