Ticketing Compliance Manager - Man City

Costco has 100,000’s of members spread throughout the UK. There is a constant stream of people going in and out of one entrance and one exit everyday, all day. Queues do build up at the entrance, mainly at the weekends. The rest of the week it’s a pretty steady flow of people with no hold ups.(no more Costco posts)

At City there are numerous turnstiles around the ground. People enter the stadium at different times. The hold ups are people getting their mobiles out, waiting for their season tickets to show up on their mobiles, scanning their season tickets on the scanner, and waiting until the turnstiles allow them into the stadium. Then there are season tickets that don’t work at the turnstiles for one reason or another, which is one of the main reasons for the hold ups. Not to mention match day ticket problems.

No entrance system is fast enough or fail proof to cope with the amount of people entering any venue, be it a stadium, an arena, or a Costco at anyone time.

Eventually there will be face or eye recognition system that will scan either or both and allow the person into the stadium. It would be a nightmare to set up, but once it was up and running it would make gaining entry into a stadium much quicker.

www.clockrite.co.uk

Biometric Facial Recognition Door Access Control System

Face recognition door access control system with optional WiFi connectivity and foolproof biometric security. Includes software & 12 months UK support.
www.clockrite.co.uk www.clockrite.co.uk
 
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Stephen230 said:
It would do away with being able to buy multiple tickets for low key games, without allocating them to someone on their database.
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Which is the system they had in early CoMS days, you needed an Access Card with a name for each ticket, until box office south opened in 2005/06 and they started dishing out paper tickets.
 
jrb said:
Costco has 100,000’s of members spread throughout the UK. There is a constant stream of people going in and out of one entrance and one exit everyday, all day. Queues do build up at the entrance, mainly at the weekends. The rest of the week it’s a pretty steady flow of people with no hold ups.(no more Costco posts)

At City there are numerous turnstiles around the ground. People enter the stadium at different times. The hold ups are people getting their mobiles out, waiting for their season tickets to show up on their mobiles, scanning their season tickets on the scanner, and waiting until the turnstiles allow them into the stadium. Then there are season tickets that don’t work at the turnstiles for one reason or another, which is one of the main reasons for the hold ups. Not to mention match day ticket problems.

No entrance system is fast enough or fail proof to cope with the amount of people entering any venue, be it a stadium, an arena, or a Costco at anyone time.

Eventually there will be face or eye recognition system that will scan either or both and allow the person into the stadium. It would be a nightmare to set up, but once it was up and running it would make gaining entry into a stadium much quicker.

www.clockrite.co.uk

Biometric Facial Recognition Door Access Control System

Face recognition door access control system with optional WiFi connectivity and foolproof biometric security. Includes software & 12 months UK support.
www.clockrite.co.uk www.clockrite.co.uk
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If GDPR permits.
 
acton28.blog said:
If GDPR permits.
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Have you used the tills where you are being filmed as you scan the items? You can see your face and the items you are scanning and buying on the screen above you. I usually wave and make faces at the camera when I’m scanning the items. Nobody has ever asked if they can film me whilst I’m scanning the items.
 
Why are the osc and other fan groups doing nothing collective publicly About this, when there is regular issues at away games with regulars in minor altercations with tourists/corporates in the away section with no idea who half the players are let alone songs. All for new support etc, but there’s no way these fans are paying face value for tickets, never mind whether they deserve to be there or not. everyone in football knows the power of a packed feisty away end can have in terms of impacting a game yet arguably our most passionate away followings are now found at the less ‘attractive’ away games due to the cloak and dagger ticket allocation. If its solely the club who’s creaming money off this then maybe there’s nothing anyone can do, but that doesn’t seem that likely - they could add 20p to a match day pint at home games and make much more. Seems more likely that the real coin is being made by box owners and corporates selling on their tickets to the highest bidder - and way more so in the past two seasons than ever it seems.
 
beermusic said:
Why are the osc and other fan groups doing nothing collective publicly About this, when there is regular issues at away games with regulars in minor altercations with tourists/corporates in the away section with no idea who half the players are let alone songs. All for new support etc, but there’s no way these fans are paying face value for tickets, never mind whether they deserve to be there or not. everyone in football knows the power of a packed feisty away end can have in terms of impacting a game yet arguably our most passionate away followings are now found at the less ‘attractive’ away games due to the cloak and dagger ticket allocation. If its solely the club who’s creaming money off this then maybe there’s nothing anyone can do, but that doesn’t seem that likely - they could add 20p to a match day pint at home games and make much more. Seems more likely that the real coin is being made by box owners and corporates selling on their tickets to the highest bidder - and way more so in the past two seasons than ever it seems.
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Do you really think the club are going to risk upsetting corporate’s and box owners who are spending thousands of pounds a season by clamping down on them putting away tickets on resale sites? If I were to get caught doing it with my £455 season ticket in SSL3 then I might get punished, but corporate’s??? I can’t see it.
 
jrb said:
Have you used the tills where you are being filmed as you scan the items? You can see your face and the items you are scanning and buying on the screen above you. I usually wave and make faces at the camera when I’m scanning the items. Nobody has ever asked if they can film me whilst I’m scanning the items.
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That’s CCTV not facial recognition. It just records your actions at the till in case there’s a dispute and they need evidence of theft so won’t be stored against your personal details. Security guards and police could still watch it for known criminals though to intervene.

If the store wanted to keep an image of your face and store that in a database against your personally identifiable information then they would need your permission and that’s where GDPR comes in.
 
beermusic said:
Why are the osc and other fan groups doing nothing collective publicly About this, when there is regular issues at away games with regulars in minor altercations with tourists/corporates in the away section with no idea who half the players are let alone songs. All for new support etc, but there’s no way these fans are paying face value for tickets, never mind whether they deserve to be there or not. everyone in football knows the power of a packed feisty away end can have in terms of impacting a game yet arguably our most passionate away followings are now found at the less ‘attractive’ away games due to the cloak and dagger ticket allocation. If its solely the club who’s creaming money off this then maybe there’s nothing anyone can do, but that doesn’t seem that likely - they could add 20p to a match day pint at home games and make much more. Seems more likely that the real coin is being made by box owners and corporates selling on their tickets to the highest bidder - and way more so in the past two seasons than ever it seems.
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The OSC get a 20% allocation for away games. Probably a bit less when loads of ex players are wanting tickets for a Brighton title decider.
Plenty more when City can’t sell out the away end in a Champs League group fixture.

Branches are responsible for ensuring these tickets are allocated to members within the local Branch and any other rules. For example, a minimum of a match day membership is now the norm.

As somebody who runs an OSC Branch and talks to other Branch Secretaries. We despise touting if that is what happened with part of the 80%, bulk of the allocation. We are just not interested in the sort of student union protests that some on her advocate.

I’m sceptical but it might be that the ticket compliance manager helps the club to show restraint on season ticket prices by stopping lost revenue by junior tickets being sold ad adults. They might even do something about a minority of away tickets ending up in the wrong hands. They might be wishful thinking of course.

The most noticeable instances of what you describe has been from player allocations. The infamous 200 Belgium Blues at Arsenal etc. That said, city might have allowed because not all away games at Arsenal sold out before then because the ridiculous situation of away fans having to pay £63 for a ticket.

If you want the OSC to do something then ask your Branch Secretary to raise the issue at the Exec meeting.
 
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Tim of the Oak said:
The OSC get a 20% allocation for away games. Probably a bit less when loads of ex players are wanting tickets for a Brighton title decider.
Plenty more when City can’t sell out the away end in a Champs League group fixture.

Branches are responsible for ensuring these tickets are allocated to members within the local Branch and any other rules. For example, a minimum of a match day membership is now the norm.

As somebody who runs an OSC Branch and talks to other Branch Secretaries. We despise touting if that is what happened with part of the 80%, bulk of the allocation. We are just not interested in the sort of student union protests that some on her advocate.

I’m sceptical but it might be that the ticket compliance manager helps the club to show restraint on season ticket prices by stopping lost revenue by junior tickets being sold ad adults. They might even do something about a minority of away tickets ending up in the wrong hands. They might be wishful thinking of course.

The most noticeable instances of what you describe has been from player allocations. The infamous 200 Belgium Blues at Arsenal etc. That said, city might have allowed because not all away games at Arsenal sold out before then because the ridiculous situation of away fans having to pay £63 for a ticket.

If you want the OSC to do something then ask your Branch Secretary to raise the issue at the Exec meeting.
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I agree that the new compliance manager is probably the best person to overview the ticketing practices of the club. Also don't hold your breath as he will only do what is in the club's best interest. When it comes to ticketing policies of clubs the Independent Regulator should come into play to make guidelines for clubs to follow including penalties for breaches of the guidelines. Particularly relevant to ensure fake tickets are eliminated and strict controls over how agencies get tickets. Supporters clubs should be consulted and voice their views.
 
Invisible Man's Bandage said:
Regarding the posts above about having photo ID attached to your membership. It wouldn't be too difficult to require a current photo to be uploaded to your account for anyone with a supporter number. That photo could then be displayed on a screen on entry and stewards could either do nothing or stop you for a further check to ensure that you are the person the ticket is allocated to.

I could definitely see that happening.
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What would happen if you transferred your ticket through friends and family ? Would the Club need to have photos of all friends and family ?
This feels like a very large sledgehammer to crack a very small nut.
 
Dannyblue52 said:
I agree that the new compliance manager is probably the best person to overview the ticketing practices of the club. Also don't hold your breath as he will only do what is in the club's best interest. When it comes to ticketing policies of clubs the Independent Regulator should come into play to make guidelines for clubs to follow including penalties for breaches of the guidelines. Particularly relevant to ensure fake tickets are eliminated and strict controls over how agencies get tickets. Supporters clubs should be consulted and voice their views.
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Sounds good Dannyblue52
 
Citizen of Legoland said:
That’s CCTV not facial recognition. It just records your actions at the till in case there’s a dispute and they need evidence of theft so won’t be stored against your personal details. Security guards and police could still watch it for known criminals though to intervene.

If the store wanted to keep an image of your face and store that in a database against your personally identifiable information then they would need your permission and that’s where GDPR comes in.
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Not arguing with you as I don't know the GDPR regulations, but I honestly don't think the retailer would ask for my permission to keep the image of my face if I was arrested for theft or not scanning items in purpose and getting caught.

If City wanted to introduce face recognition in the future, if it's double on such a large scale, they will put it in the terms and conditions of buying a season ticket. There are ways around everything.
 
OntarioBlue said:
What would happen if you transferred your ticket through friends and family ? Would the Club need to have photos of all friends and family ?
This feels like a very large sledgehammer to crack a very small nut.
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In my post I put that anyone with a supporter number would be required to upload a photo to their account. So any officially transferred ticket would show that photo upon entry to the stadium.
 
Citizen of Legoland said:
That’s CCTV not facial recognition. It just records your actions at the till in case there’s a dispute and they need evidence of theft so won’t be stored against your personal details. Security guards and police could still watch it for known criminals though to intervene.

If the store wanted to keep an image of your face and store that in a database against your personally identifiable information then they would need your permission and that’s where GDPR comes in.
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They would ask for expressed consent or you don't get in.

That is the only thing that really changed with DPA 2018 on in that area. Other people being able to see your face on screen as you come in shouldn't be a problem as you are there yourself showing your face all game.
 
jrb said:
Have you used the tills where you are being filmed as you scan the items? You can see your face and the items you are scanning and buying on the screen above you. I usually wave and make faces at the camera when I’m scanning the items. Nobody has ever asked if they can film me whilst I’m scanning the items.
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Actually no. F*** the robot till tarts!
 
Dannyblue52 said:
I agree that the new compliance manager is probably the best person to overview the ticketing practices of the club. Also don't hold your breath as he will only do what is in the club's best interest. When it comes to ticketing policies of clubs the Independent Regulator should come into play to make guidelines for clubs to follow including penalties for breaches of the guidelines. Particularly relevant to ensure fake tickets are eliminated and strict controls over how agencies get tickets. Supporters clubs should be consulted and voice their views.
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According to a few articles the regulator will only be looking at how clubs are run not at any issues affecting supporters directly.
The role does not cover fan issues such as ticketing, fixtures moved for TV or the inability of the FA to set the date and kick-off times for the FA Cup semi-finals and final within a few hours of the draw.
 
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