In all seriousness mate, is there any other ways that this shambles can be transmitted properly to the club? It's been an absolute disgrace and has left scars on many a person, which was entirely avoidable. I know we don't in the main think the club gives two shits about us any more, but I'd hate to think they were oblivious to the monumental fuck-up they created.
I emailed the club today and got a call back from a nice sounding lady called Holly. Unfortunately I missed it but in the message she did say she would try again so hopefully I'll get a call from her tomorrow.