I just want stability. I don't want to be the guy who hops from provider to provider as each contract comes up, or even have to go through the maze of call centres to get myself a 'discount'which virgin could probably have lived with from the start.
I was with sky for nearly 15 years before moving to virgin a couple of years back. No issue with loyalty, I just don't get why, whoever it is, they have to try it on every 12 or 18 months to see if they can whack up your price, then make it sound like they're doing you a favour by offering just a slight increase.
Costs have increased, wages have increased, I get it. I expect it may cost me more than last year or I'll have to reduce my service to keep costs down. But why the game, where the only potential loser financially is me, your customer?
A 5% increase, I'd probably take it. But go for 33% and you piss people off, even if they relent and even offer a roll over , the experience people come out of it with is "jeez, dealing with sky/virgin/bt was a nightmare!"
Why do we have to jump through these hoops, especially at a time of financial uncertainty?
Anyway, hoping Virgin are approachable when I call tomorrow. It's same package at same cost for another 18 months, or chuck the TV package in, or back to sky. Does sky still drop out whenever there's a storm?
