They wanted to pit my package up from £73/month (200gb band, sky sports, weekend calls and maxit tv) to over £120.
Long story short, I rang, then used WhatsApp to cancel and ended up with 1gb bband, all sports and movies, all phone calls, Netflix, and another box for £59/month, albeit wi5 a clause that future contract rises won’t lead to automatic right to cancel within the 18 months.
Happy with that but I had to argue (respectfully and with some good humour) for two days. Basically they have treated me as a brand new customer on the ultimate volt package and discounted that by £1 and agreed that I didn’t need to take the o2 sim (which would’ve been £25/month).