Virgin

[dronefromsector7G]

Have City apologised yet ?



Just askin'

Has anyone informed Everton?

 

[TCIB]

 

[waspish]

We’re aware of an issue that is affecting broadband services for Virgin Media customers as well as our contact centres. Our teams are currently working to identify and fix the problem as quickly as possible and we apologise to those customers affected.

 

[shevtheblue]

If you are in a contract that isn't due to expire but you have received an email or letter about the price going up, you can terminate without incurring early termination fines. I decided to move over to OpenReach after they completed work in my area recently, i have the 1gb package but the upload speeds never reach over 50mbs. OpenReach do fibre all the way to the premises, which Virgin don't, i've moved to BT getting 1gb for 40 quid. Hopefully i don't have the same constant issues i got with Virgin.

 

[Blue Mist]

Has anyone informed Everton?

They can't.............

The Internets down

 

[bluetonium]

I just want stability. I don't want to be the guy who hops from provider to provider as each contract comes up, or even have to go through the maze of call centres to get myself a 'discount'which virgin could probably have lived with from the start.

I was with sky for nearly 15 years before moving to virgin a couple of years back. No issue with loyalty, I just don't get why, whoever it is, they have to try it on every 12 or 18 months to see if they can whack up your price, then make it sound like they're doing you a favour by offering just a slight increase.

Costs have increased, wages have increased, I get it. I expect it may cost me more than last year or I'll have to reduce my service to keep costs down. But why the game, where the only potential loser financially is me, your customer?

A 5% increase, I'd probably take it. But go for 33% and you piss people off, even if they relent and even offer a roll over , the experience people come out of it with is "jeez, dealing with sky/virgin/bt was a nightmare!"

Why do we have to jump through these hoops, especially at a time of financial uncertainty?

Anyway, hoping Virgin are approachable when I call tomorrow. It's same package at same cost for another 18 months, or chuck the TV package in, or back to sky. Does sky still drop out whenever there's a storm?

 

[Baggins.mcfc]

I just want stability. I don't want to be the guy who hops from provider to provider as each contract comes up, or even have to go through the maze of call centres to get myself a 'discount'which virgin could probably have lived with from the start.

I was with sky for nearly 15 years before moving to virgin a couple of years back. No issue with loyalty, I just don't get why, whoever it is, they have to try it on every 12 or 18 months to see if they can whack up your price, then make it sound like they're doing you a favour by offering just a slight increase.

Costs have increased, wages have increased, I get it. I expect it may cost me more than last year or I'll have to reduce my service to keep costs down. But why the game, where the only potential loser financially is me, your customer?

A 5% increase, I'd probably take it. But go for 33% and you piss people off, even if they relent and even offer a roll over , the experience people come out of it with is "jeez, dealing with sky/virgin/bt was a nightmare!"

Why do we have to jump through these hoops, especially at a time of financial uncertainty?

Anyway, hoping Virgin are approachable when I call tomorrow. It's same package at same cost for another 18 months, or chuck the TV package in, or back to sky. Does sky still drop out whenever there's a storm?

Let us know how you get on, i need to phone them myself.

 

[TinFoilHat]

This thread is a letdown.

I thought it was about (insert name here)

 

[flook]

I find Virgin a bit pricey for a basic phone, TV and broadband package but their reliability is brilliant. I've been with them for over 20 years (since the old NTL World days) and have rarely been without without coverage.

I'm the same, they've been getting progressively worse over the last 18 months though, and there is no excuse for not advising what's going on

 

[Citizen of Legoland]

Does sky still drop out whenever there's a storm?

You could go for the internet version of Sky, whatever it's called. No dish needed. Basically sounds like Now TV but via their own box - I've never looked at it myself so no idea of cost etc. Via a dish then yes, storms and snow can block the signal from the satellites, there's no way round that.