Totally agree about the website being rubbish. In the 'old' days I used to pop on every day, now I only look when they send me an email telling me I can win a signed shirt... mercenary that I am. Not that I have ever won anything but that's life.It might come as a shock to City, that not everyone uses their website regularly, it's been shite since WIX took it over.
Yes, meHas anyone else had problems adding a debit or credit card to their account so they can join the cup schemes? Just won't accept my new credit card details.
Thanks already on the dd scheme so I’m hoping it just renews. My old man just old skool & wants to know how he gets his cash back! LolI couldn't see anything, they are assuming 100% attendance.'
Better going on the 10 months DD if you don't want to pay now, I am assuming credits on a pro-rata match by match basis for games that can't be attended due to lack of capacity, as they are already set up for that through the ticket exchange.
We've brought Platinum up many times and they say it's a revenue stream so won't drop it (brings in little more than £0.5m which is 0.1% of total revenue).They've made it pretty much a non-option to defer in those circumstances. You can defer but you'll lose your place in the ticket points list and you'll lose your seat. Two major no goes for the majority considering it.
Would have been happy to defer and allow others the chance to attend whilst it's reduced capacity if those two issues were unaffected, not anymore. Will renew and have an empty seat
The decision to stick with the platinum scheme is piss poor. Did City matters not bring this issue up or do the club just not give a fuck? Very Spursy move and that's happened a few times recently.
Well you got a letter two weeks ago, it was cryptic clue despite saying nothing, but they should have noticed your name was not Claire Voyant.Sure this will have been said, but this is my first time logging on today, but why the fuck haven't we been emailed to tell us the season tickets renewals have started? I wouldn’t know if it wasn’t for this place.
Pathetic.
Think I saw on the site the other day that any games cancelled/postponed by the government will be refunded.Do we know what the options are if we can’t attend games due to covid ? Ie restrictions at games etc
old man doesn’t want to pay & not be allowed to go. I guess it’s a full refund etc. I just can’t see anything
nearlyDid you do the hokey cokey and turn around?
It gets worse every time they "improve" it.It might come as a shock to City, that not everyone uses their website regularly, it's been shite since WIX took it over.
Renewed in 2 minutes. Had to renter my bank details for Direct Debit
yeah think I will too, also wondering what the score next season being as when I can't go due to work my son goes, not sure that is going to be easy next seasonI have with no previous problems but just to be sure I’ve just renewed online.
I’ll be posting again in a months time moaning like fuck they’ve charged me twice.
Just renewed. Thought about deferring but didn't want to lose my seat. Otherwise the process was pretty straightforward for me without any problems.
No text, no app alert, no email.Well you got a letter two weeks ago, it was cryptic clue despite saying nothing, but they should have noticed your name was not Claire Voyant.
Fuckin wankers…don’t give a fuck, I have to defer sat next to my son who is renewing he’s 25 sat next to me for 20 years and now this sick excuse of a club want to fuck that up@Prestwich_Blue Colin this was posted on FB by one of your City Matters colleagues.
The Club have just posted details of season card renewals… Myself and colleagues on the City Matters committee pushed very hard for a scheme where fans could defer their season ticket for one season. This was to help anybody who might have lost their job or income during the pandemic and needed a breather. A key element of what we agreed was that that a fan could get their old season ticket back in the same seat next August.
City have reneged on this and are now saying your old seat cannot be guaranteed, I am incandescent! Our committee are urgently trying to contact the club to change this. I will keep you all posted.
I'm not great at Twitter but if you could all bombard City with your opinion on this matter I would be really grateful. Is it best that we all do it at the same time for maximum impact? Advice please
Is this the case and do you think it is likely they may change their mind? My friend was all for deferring but even though he doesn't want to go right now feels like he will have to renew to retain his seat.
I assume the guarantee of keeping your seat is keeping the same seat not a seat. Which I get as the relocatipn window might not block our individual seats. Maybe it should but that would be my guess at the wording.City are using the "no guarantee of keeping your seat" if you defer to "force" people under duress to renew rather than defer.
This isnt the City thats there for our fans, its not the City thst apologised after the ESL debacle saying it needs to listen
to the fans or via City Matters reps as its plainly not the case as Prestwich Blue has eluded too with his withdrawal from
City Matters if this hard line isn't rescinded.
I’m sure I read on the City website that there will be other options, as many have already posted not everyone has a smartphone so it just doesn’t make sense to try and make everyone to go ‘ticketless’.yeah think I will too, also wondering what the score next season being as when I can't go due to work my son goes, not sure that is going to be easy next season
No text, no app alert, no email.
Fucking clowns.