Seasoncard - 2021/22

[mcfcshoz]

It’s a joke isn’t it

Well the online stuff crashed on me so now back on phone and currently number 86

 

[blueparrot]

Anyone relocating beware that you might be getting someone's seats who have deferred for this year and therefore you will have to re-locate again in 12 months time.
Cannot believe that this has not been made a serious issue to overcome..

If I understand what @Prestwich_Blue is saying , that isn't the case, I'm guessing deffered seats won't be offered for relocation and will be sold next season to matchday ticket buyers. Could be wrong though.

 

[gingerprince]

Thx for the update Prestwich_Blue. We appreciate you and other CM colleagues efforts.

The cynical view would be that, and its proven by posts on here, by wording in such a way and exclusively for deferral ST
Holders only, they have forced some to renew as they believed if they deferred they may lose their seat by deferring. When in fact the wording is only a general warning to any season ticket holder and applies every season, that they may "lose" their current seat should that seat be involved in any future groundworks/hospitality changes during following ST period.
All now cleared up and that these deferred seats will be sold game by game and not available during relocation window

 

[blueste41]

Exactly the point some of my CM colleagues have made. It might not affect anyone so either don't mention it unless there is a problem or say something like "Please note that any renewal, whether deferred or not, will always be subject to that seat being available during the season. A seat not being available may occur because of work done within the stadium that would lead to that seat, and those close to it, being removed".

Indeed. So what concerns me is they don't remove/update the statement, next season my seat isn't available to me but still in the ground and all I can say is "Prestwich blue said I could have it back"?

 

[Jacko1956]

Well the online stuff crashed on me so now back on phone and currently number 86

Good luck mate was number 83 yesterday after couldnt get it to give me my credit back on line and here you go took 2hours 15 mins to through!

 

[Jacko1956]

Well the online stuff crashed on me so now back on phone and currently number 86

Apparently it crashed yesterday due to world wide outage problem, funny but know lots of friends using different websites and hard ware at work.and none of them had any of their website crash ! The truth is the whole system City use is cheap and nasty every year when it gets busy due too cup ticket sales, season ticket renewals the system fails, even the City website app crashes when its busy ! Guy at ticket office told me yesterday he spent most of the day having to apologise to callers waiting for hours to get through only to tell them the system had crashed and he couldnt do anything ! How can the richest club in the world use such poor technology! No wonder the guy who hacked the system that led to our UEFA sanction found it so easy to hack our email !

 

[kippax123]

Keep us posted pal on how it goes

I got to caller 45 then it went dead . I rang back and i'm now 119 in the queue . How can they be so poor ?

 

[eastmanc]

I got to caller 45 then it went dead . I rang back and i'm now 119 in the queue . How can they be so poor ?

Happened to me yesterday, I was caller 32 then the line went dead. Tried online but no luck, I kept fucking it up, then went back to the telephone to be told I was caller 152. Anyway 2 hours 35 later I was sorted and have now renewed for me and my 3 sons.

 

[cityzen81]

Thx for the update Prestwich_Blue. We appreciate you and other CM colleagues efforts.

The cynical view would be that, and its proven by posts on here, by wording in such a way and exclusively for deferral ST
Holders only, they have forced some to renew as they believed if they deferred they may lose their seat by deferring. When in fact the wording is only a general warning to any season ticket holder and applies every season, that they may "lose" their current seat should that seat be involved in any future groundworks/hospitality changes during following ST period.
All now cleared up and that these deferred seats will be sold game by game and not available during relocation window

Was it miss wording or back tracking though? Prior to this the ticket office had told a couple of people on this forum that if they deferred they may not get their seat back next year. No mention that it would be due to the possibility of groundwork/expansion etc.

 

[Jacko1956]

I got to caller 45 then it went dead . I rang back and i'm now 119 in the queue . How can they be so poor ?

Same yesterday day cut off at 39 after 2hours and then was number 96 took another 2 hours 15m to get through. Also when you get to the last 20 or so it jumps up and down to 10 back to 15 and back and so on apparently if the operated takes a break it jumps back and forth to the next free operator what a fucking joke .

 

[come-on-barney]

If I understand what @Prestwich_Blue is saying , that isn't the case, I'm guessing deffered seats won't be offered for relocation and will be sold next season to matchday ticket buyers. Could be wrong though.

Makes sense, but would be good to get confirmation of this from the club unless we have and I missed it.

 

[Hayley Croppers chopper]

Apparently it crashed yesterday due to world wide outage problem, funny but know lots of friends using different websites and hard ware at work.and none of them had any of their website crash ! The truth is the whole system City use is cheap and nasty every year when it gets busy due too cup ticket sales, season ticket renewals the system fails, even the City website app crashes when its busy ! Guy at ticket office told me yesterday he spent most of the day having to apologise to callers waiting for hours to get through only to tell them the system had crashed and he couldnt do anything ! How can the richest club in the world use such poor technology! No wonder the guy who hacked the system that led to our UEFA sanction found it so easy to hack our email !

And it’s nice of them to tell you every 30 seconds about this world wide outage, it designed to piss you off before you even speak to them , if you are lucky enough to get through

 

[Prestwich_Blue]

Was it miss wording or back tracking though? Prior to this the ticket office had told a couple of people on this forum that if they deferred they may not get their seat back next year. No mention that it would be due to the possibility of groundwork/expansion etc.

That's Chinese Whispers for you. But I'd guess that SS/Ticket Office staff probably used the same communication the club put out.

 

[RegMuffin]

Never understood why people put themselves through this on day one of a 10 day window. But I am grateful because by the time I ring up next week there'll be plenty of problems ironed out and people at the end of the phone with proper answers.

Possibly.

 

[117 M34]

My debit card has changed - same account just my card has expired so got a new one.
Do I need to tell the ticket office for cup scheme purposes or not?

 

[Eccles Blue]

My debit card has changed - same account just my card has expired so got a new one.
Do I need to tell the ticket office for cup scheme purposes or not?

I had to a couple of years ago. It's something to do with the security number on the debit card I think. However the club do let you know beforehand when they come to take the money for your ticket. Hope this helps.
In fact if I remember correctly I think I just went online and changed it on the City website.

 

[come-on-barney]

My debit card has changed - same account just my card has expired so got a new one.
Do I need to tell the ticket office for cup scheme purposes or not?

I had the same issue with a new card. I just removed the card online and re-entered with new expiry date and cvc number.

 

[gazinho]

If you lot think renewing is bad on the phone lines just you wait until next week when people can relocate that really is the shitstorm of all shitstorms for our piss poor ticket office, I dont want to give any secrets away but if you can avoid the phone at all then doing ticketing stuff online is miles easier

 

[Stoned Rose]

VALUE SEASONCARD​

All 19/20 Seasoncard holders will have the opportunity to purchase one of a limited number of Value Seasoncards* for the 2021/22 season. These will be on sale from 10am, Thursday 10th June, priced at £299 available over the phone by calling +44 (0)161 444 1894 (Option 6).
You will have the opportunity to join the Cup Schemes after your seat has been allocated.
*Single seats only available, which can be located by the Club anywhere in the stadium. A confirmation email will be sent once your seat has been allocated.

Absolutely baffled.

I rang up and renewed mine yesterday and the receipt they've emailed me says I've kept the same seat but the cost is £595 (minus £94 for the games they owed me from covid lockdown).

I've just rang up to clarify and it said I was 115th in the queue so I sacked it.

 

[bluesmith]

Absolutely baffled.

I rang up and renewed mine yesterday and the receipt they've emailed me says I've kept the same seat but the cost is £595 (minus £94 for the games they owed me from covid lockdown).

I've just rang up to clarify and it said I was 115th in the queue so I sacked it.

Value cards are 299 for one season, if you keep it for the following season you pay the full price. You can get another value gold when they come available but it will be a different seat.