Seasoncard - 2021/22

SiMCFC said:
Managed to relocate from SS Level 3 to CB Level 3 with my old man...

Took an hour, with us both on the phone to each other, accounts linked with F&F and have been for years, would it let me buy a ticket for him? No. Had to both put them in a cart each but do it at the same time so we wouldn't lose both our previous seats together if one checked out and the other didn't because my Dad kept getting various errors when trying to checkout, miraculously after 50 minutes of pissing around we both managed to checkout, why do this Club make everything so difficult? We were both at the point of just saying forget it and not bothering. Hope someone on here benefitted from our old seats, just fancied something a bit lower down.
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Me and my mate had exactly the same issue. Wouldn't ket me choose both seats even though he's been on my ff for years. We had to do it at the exactly the same time on our phones. Countless error messages along the way.
 
we are the east stand said:
My mates been on hold for over 2 hours, he’s trying to relocate to the Eaststand from CB but after finally getting his call answered the ticket office employee is now telling him he’s missed the Eaststand relocation window as it closed at 1pm!!

anyone else had experience of this today? Surely you can relocate at any point during the day, mate could only ring after 2pm when he finished work.
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I had that issue. Managed to relocate this morning to East Stand with 3 together and one close by. An hour later the seat next to us appeared so tried online to move my friends 2 seats to be next to us but kept getting error messages. Called up but by the time I got through it was gone 2.30 and was told it was too late as window now shut. Had it upto here with City today I've been told supporter services arent taking calls and all calls are being outsourced (not sure if that is entirely true) but I know the people I spoke to today were pretty unhelpful whereas the guys/girls at the club usually are pretty decent
 
Rammy Blue said:
Don’t take as gloating please, but I managed to perform a minor miracle, and got my 2 relocated to 211.

Fucking pain in the arse, as @DTKOAG said above, I had to login separately as me and my son and put 1 each in both of our baskets as I got an error message if I tried to do both in my account, shitting it that I’d end up with 1 successful and 1 not, lol, so pressed “complete transaction” at same time on both and closed my eyes and prayed, haha.

Job done.
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brilliant news.pleased for you .
 
Blue Mist said:
Well one hour and forty five minutes it took before it was answered. I asked my question, he didnt think so was the answer, oh sod it then I will renew. He wasnt sure I could as I had defered, he sent a note to his manager, I was put on hold and then he came back. Unfortunately there were some issues with my account and he would have to ring me back. I asked him what issues and he said 'In short the computer is doing what it is supposed to'.

Meanwhile in the real world of multi national companies with millions of pounds of turnover and decent software someone rang up a customer helpline, it was answered on the third ring and dealt with in 5 minutes.

Why City why?
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Well they havent rung me back !!
I have tried ringing Corporate thinking they would answer ! but I just joined another queue, eventually a message said they are all busy 'press 1 to leave a message etc' it doesnt work !! It would then ring out and I thought whoppee but it went to a message again. I was number 1 in the queue for ages before I gave up.
It is a fucking joke. I cannot renew on line, why not ? Yes I looked to defer but that was knowing I had until today to decide.

The whole thing is a disgrace Citys top boys should hang their heads in shame. The way they treat the fans is, well as The Smiths said 'This joke isnt funny anymore'.
 
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didsburyblu said:
I had that issue. Managed to relocate this morning to East Stand with 3 together and one close by. An hour later the seat next to us appeared so tried online to move my friends 2 seats to be next to us but kept getting error messages. Called up but by the time I got through it was gone 2.30 and was told it was too late as window now shut. Had it upto here with City today I've been told supporter services arent taking calls and all calls are being outsourced (not sure if that is entirely true) but I know the people I spoke to today were pretty unhelpful whereas the guys/girls at the club usually are pretty decent
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cheers mate, that’s what my mate said they told him they were an outsourced call centre in Nottingham and only had limited options available to help, once the window shut they couldn’t change that. Mate asked to speak to a a manager and they just put the phone down on him.
 
we are the east stand said:
cheers mate, that’s what my mate said they told him they were an outsourced call centre in Nottingham and only had limited options available to help, once the window shut they couldn’t change that. Mate asked to speak to a a manager and they just put the phone down on him.
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Customer service at its best lol. Looking on twitter there's quite a few who have finished up separated from their young kids due to the system making you relocate each one individually.
They've moved theirs but when they then try to move their son/daughter they get error messages so city will need to get that sorted out as a priority as can't be telling your 6 year old to enjoy the game and I'll meet you here in 2 hours!
 
Silvercloud said:
The whole thing is a shambles. From renewing last week, trying to get answers about the money carried over from 2 years ago to trying to relocate this morning.
Very slowly losing my affinity with the club. All this "fans matter" rubbish they were spouting just weeks ago is bollocks.
I've renewed, (I think anyway as I've had no email confirmation yet & my seat is red on the map) but like others, wanted to try a season in a bar or padded seats but can't.
Really disappointed in how this has played out.
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Update on this

There now seem to be a number of available seats in 93.20 but you can't select them. Gives you an error message. Tried on my android, Windows PC & Ipad.
So frustrating
 
didsburyblu said:
Customer service at its best lol. Looking on twitter there's quite a few who have finished up separated from their young kids due to the system making you relocate each one individually.
They've moved theirs but when they then try to move their son/daughter they get error messages so city will need to get that sorted out as a priority as can't be telling your 6 year old to enjoy the game and I'll meet you here in 2 hours!
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Shocking mate! If this was a service provider like Sky or a courier you wouldnt touch them with a bargepole after experiencing their “customer service” but as it’s City we’ve got no option but to just accept it as we can’t walk away from the club but it’s an awful experience when ever you have to contact the ticket office.
 
The staff probably do the best they can with the tools they have been given. The guilty parties are the management for not getting the website sorted. It’s been awful since day one and despite the money the club has, they have chosen to not make it any better. It’s not user friendly and what should be a simple job has turned into a nightmare for many people. I was going to have a look what was available but I knew it would be like this so didn’t bother.
 
Disgusting, managed to relocate my seat. However wouldn't allow me to relocate two others at the same time. Logged onto my dad's account and could move the other two. Went to checkout and wouldn't process the payment due to payment ip address, now I'm on my own and can't move the other two. Might just cancel the season ticket absolutely disgusted.
 
ballinio said:
100% this , City have been selling seats in the home ends to away fans the last few years , they couldn’t give a fuck if any City fans attended the games ....be like Fulham next year .
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How true it is I really don't know, but I was told by a fan who sits in SS2 that a large number of seats in 93:20 were occupied by (reportedly well-behaved) Liverpool fans a couple of seasons back. In a big match like that, it's a recipe for disaster.
I lost count of the number of visiting fans we had near to us when we used to sit in CB3.

Let's face it, I've been to plenty of City away games where I've been able to get multiple tickets in the home section very easily.

Every club does it. It's cash in the bank. They know that 90%+ of fans won't cause any bother.
 
we are the east stand said:
Shocking mate! If this was a service provider like Sky or a courier you wouldnt touch them with a bargepole after experiencing their “customer service” but as it’s City we’ve got no option but to just accept it as we can’t walk away from the club but it’s an awful experience when ever you have to contact the ticket office.
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I really do dread to think what it’s going to be like for everyone with the digital ticketing. The ticket office have clearly buckled on what should have be a simple renewal process so go knows how they are going to cope issuing everyone digital tickets week in week out
 
I couldn't relocate as one of my son's tickets doesn't appear on the app even though wechad confirmation of his renewal. Been on hold twice for at least over 40 minute each time, no queue number, and having to put down as trying to do it at lunch time and after work. The system is shocking.
 
Is your seat shown as potentially available if you want to relocate?
I can envisage people in area A wanting to move to area B and some wanting to move the other way but there's no way to link the potentially vacant seats until people start relocating.
We need a register of people wanting to relocate and the areas they want to move to, together with the number of tickets required.
It probably wouldn't be easy to set up but could be very useful as currently there's just deadlock.
Disclaimer: This needs to be tried by at least three other clubs before out ticket office gerbils get their claws on it.
 
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