Seasoncard - 2021/22

There will always be some ‘churn’ in season ticket renewals. There would probably be more this time (two years’ worth?) plus extra because of those who have got out of the habit of attending matches over the last 18 months.

This will be reduced somewhat because of the option of deferral but there should be a fair scope for new season ticket holders. I do think that this time next year will have provide far more opportunities as I suspect that the majority who defer this year will not renew next year.
 
For a number of reasons I chose the automated option to defer my season ticket, partly because the email the club sent me said I could change my mind up until last Wednesday.
Since then I have made many attempts to speak to the ticket office, the one time I was successful he stated the computer was playing up and he would ring back. He never did.
Just now I spoke to a lovely lady who told me the club renewed my ticket yesterday. Oh right ergh when were they going to tell me this?
 
Blue Mist said:
For a number of reasons I chose the automated option to defer my season ticket, partly because the email the club sent me said I could change my mind up until last Wednesday.
Since then I have made many attempts to speak to the ticket office, the one time I was successful he stated the computer was playing up and he would ring back. He never did.
Just now I spoke to a lovely lady who told me the club renewed my ticket yesterday. Oh right ergh when were they going to tell me this?
Click to expand...
I've renewed and not deferred but from what I've seen on this thread you had to make a 'purchase' of £0 to 'buy' your automated deferral. Did you do this as if not you hadn't deferred but instead you had expressed an intention to defer.
 
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Apologies if it’s already been raised but has anyone (Citymatters reps?) heard anything about options with regards to the actual tickets, cards, e-ticket, print at home etc? Cheers
 
Invisible Man's Bandage said:
I've renewed and not deferred but from what I've seen on this thread you had to make a 'purchase' of £0 to 'buy' your automated deferral. Did you do this as if not you hadn't deferred but instead you had expressed an intention to defer.
Click to expand...
Yes I intentionally expressed an interest to defer and my account showed this. It would not let me do anything online so I had to rung them. I wanted to say I would like to renew but it seems they read my mind and did it without asking
 
Blue Mist said:
Yes I intentionally expressed an interest to defer and my account showed this. It would not let me do anything online so I had to rung them. I wanted to say I would like to renew but it seems they read my mind and did it without asking
Click to expand...
I apologise for my post earlier calling the ticket office a load of shite :)
 
I have had my ST cancelled despite me not asking for that. Made to move from the back of SS lvl 1 due to expanding disabled area and no one at customer services is able to help. Just keep telling me it’s been flagged and someone will phone back. The people at customer services are outsourced and don’t work for the club so have no capability to help other than raising it to their supervisor. Absolute shambles from a club of this size.
 
The ticketing team at it again....

I renewed one ticket, deferred the other. Got an email to confirm my 1st ticket was renewed.

Few days later I got an email confirming the 2nd one was renewed, automatically.

Called SuppServs - they can see the first card is definitely renewed.

The second card, they can see I deferred it but they say its also been renewed - showing on two different screens........waiting for them to contact me
 
Currently waiting for City to contact me, given up on the phones.
Got two value season cards but my Missus card is showing as deferred even though the money has came out for both cards
 
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