Companies you have learned to despise

Openreach. It took them 6 months to upgrade my cable to super fast optic. When the job was finally completed I asked the bloke who connected me up what the problem was. His reply - "Lazy engineers.'
 
Comcast/Xfinity, Delta Airlines, UPS, etc. Numerous companies in the US enjoy oligopoly status - there's no need to compete for customers, it's all about extracting the most amount of money they possibly can.
 
KnaresboroughBlue said:
RBS is the only one I can think of that I would absolutely never deal with again.
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Good old RBS. I owed them £25k on 2 mortgages on 2 properties that where on the market when we moved abroad. During that credit crunch they panicked and demanded their money. I paid them £1.00 per month in postal orders until the properties sold then negotiated to clear the debt at £12,500....winner winner. Wouldn't deal with them again though.
 
He’stheleftbackremember said:
Morrisons, often put the wrong stuff under the wrong labels, so you think the product you’re buying in cheaper than it is. Really annoys me.
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I have heard they train Virgin Media and Talk Talk in customer service too...fucking woeful, had some dizzy cow berating me in the middle of the store because i had the audacity to wander back into the store when a self serve till registered the wrong price "You need to tell someone if you walk away from self service"...."Have you ever tried getting the attention of anybody on these self service tills, its like the Bermuda triangle of staff" she fucked off muttering under her breath back to waiting under some bridge and hunt goats...So yes

Morrisons, just like the high street full of fucking c*nts


Oh that feels better, its like group therapy this thread
 
Blue Maverick said:
Did you buy on credit card, just do a charge back and threaten them with the omnudbusman
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Called AO today and they set up a conference call with Sharp.. After some scathing comments from me I’ve just received an email saying that the missing parts will be delivered to my address within 48 hours.. time will tell if that’s true…

I’ve only been waiting since October :-D
 
He’stheleftbackremember said:
Morrisons, often put the wrong stuff under the wrong labels, so you think the product you’re buying in cheaper than it is. Really annoys me.
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Yeah this is the new way. Lackadaisical, careless shit that pays off because we can't afford to pay attention to every last thing. It is baked into everything from customer service phone lines that cut you off, the queues that are so bad you give up.... it's just everywhere.

These aren't quite "Dark patterns" - those are deliberately crafted. This is usually just, yeah, there's a problem. But sr mgmt don't give a shit - they benefit from it it. Because people won't notice, can't do anything, don't have time to call you out. I actually think it's a bit worrying that there isn't a name for it yet. It is very noticeably increased over the last four, five years, and it's very harmful psychologically and undercuts the idea that the market responds to customer choice and dissatisfaction. I also think it makes work less rewarding for those at the sharp end.
 
Direct Line. No idea if they are a good, bad or indifferent insurer but their adverts during Red Eye and other programs on ITV are total and utter shite.
 
MikeF said:
HMRC. I know they’re not a company but they owed me a refund and it took them 4 months to repay it. If it had been the other way round I’d have had to pay a penalty and interest. Tossers.
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Their service is notoriously poor. Long wait times to speak to someone.
 
Bluemanc100 said:
Called AO today and they set up a conference call with Sharp.. After some scathing comments from me I’ve just received an email saying that the missing parts will be delivered to my address within 48 hours.. time will tell if that’s true…

I’ve only been waiting since October :-D
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Was wondering how you got on with this, I work at AO in customer service, well for the time being at least. Was going to DM you about it.
 
Nellies left peg said:
Their customer service is amongst the worst I’ve ever experienced
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Correct, they still owe me £110 for a 'cheque' refund that never arrived. Only scab companies do that and their Customer Service from somewhere in Yorkshire was actually abusive. Only matched by BT's Call Centre in South Africa where they only stop partying long enough to shout at you.
 
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