Seasoncards to be sent out. Paper tkts possible for Watford

Still no season ticket and no email to suggest it's on it's way. I'm fine with having a paper ticket but I'm not fine with potentially having to wait for about an hour in the ticket office before the game to collect it. I want to have my ticket before the day of the game, be it a seasoncard or a paper ticket. It's not too much to ask considering I was one of the very first to renew given I was forced to move and had a week before everybody else.
 
Finally got my 93:20 Premium seats season card through this morning. Strange, as from what's been said on here, I didn't get any email notification or text message on delivery.
For the extra cost as well as the Premium seats, we got a City bar scarf, a new leather wallet, small screen with a recording of the 93:20 including the build up to the goal, interspersed with Mersons Love bites and Everyfin, and that great clip of the old guy in the cloth cap who said he used to be 6'2" with curly hair. There's also an IPhone connector to USB charger to recharge the screen.
Oh and a book of programme vouchers for league games.

Disappointed we didn't get vouchers for a glass of Champers and Caviar canapes. They obviously think we don't drink pints and eat pies up there !
See I told the missus it was worth paying the extra cost :)

Just confused now, do I use my paper ticket or season card for tonight .
 
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ninjamonkey said:
Still no season ticket and no email to suggest it's on it's way. I'm fine with having a paper ticket but I'm not fine with potentially having to wait for about an hour in the ticket office before the game to collect it. I want to have my ticket before the day of the game, be it a seasoncard or a paper ticket. It's not too much to ask considering I was one of the very first to renew given I was forced to move and had a week before everybody else.
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You need to phone the club today so they can post a paper ticket to you. I've just phoned about my son's and they said it was posted on the 1st of Aug and they said they'll post the paper ticket out first class so it should arrive on friday.
 
Big Tackle said:
You need to phone the club today so they can post a paper ticket to you. I've just phoned about my son's and they said it was posted on the 1st of Aug and they said they'll post the paper ticket out first class so it should arrive on friday.
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Same here they have told me the season ticket was printed yesterday but will send a paper ticket to arrive on friday.

Of course the next issue will be if the test does not go well the paper ticket will probably not reflect the alternative seat chosen. It could be carnage sunday.
 
franksinatra said:
Same here they have told me the season ticket was printed yesterday but will send a paper ticket to arrive on friday.

Of course the next issue will be if the test does not go well the paper ticket will probably not reflect the alternative seat chosen. It could be carnage sunday.
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No "could" about it pal...it will be fuckin carnage & when your original tickets do actually turn up its like they've done you a big favour....wankers...
 
Alex B said:
No pal its an aisle going down we were the ones next to the away fans. Cannot believe they could make such a fuck up. Don't really know who to take it up with either supporter services are awful just reported it to a manager.
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Must be pretty frustrating, and the communication has been poor, but I would imagine the issue of seats is out of the ticket offices' control, so difficult to know how to complain too. Still must be extremely frustrating
 
LadislavMplmx said:
No "could" about it pal...it will be fuckin carnage & when your original tickets do actually turn up its like they've done you a big favour....wankers...
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I think as long as you get to the ground for 9am sharpish you should see the majority of the first half
 
Still waiting on one of mine, called up today and they said it had been printed late on Monday so should arrive tomorrow and if not to call back and get paper ticket. I asked if I could pick up a paper ticket later as I'm at the open training session (because it will be carnage on Sunday if a lot of people are trying to get paper tickets) and they said unfortunately not.

The guy I talked to was v apologetic and I said to him "you must hate this time of the year" and he said "it's never been like this before" so I think the printers have let them down personally. Can't believe tickets are being printed AFTER the season has started.

As has been said earlier, I don't see why for existing holders who haven't changed seats they can't just re activate last years card. Would be a lot easier.
 
I had a call from the ticket office this morning. I had moved to South Stand Level 1, Block: 114, Row: C, Seat: 377. Just found out this seat does not exist and I need to relocate four days before the first match and when all the decent seats have gone. :-[
 
HorlocksWalk said:
I had a call from the ticket office this morning. I had moved to South Stand Level 1, Block: 114, Row: C, Seat: 377. Just found out this seat does not exist and I need to relocate four days before the first match and when all the decent seats have gone. :-[
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Ready my post few pages back, Same for me pal but level 2, seat 377 too. Shambles.
 
HorlocksWalk said:
I had a call from the ticket office this morning. I had moved to South Stand Level 1, Block: 114, Row: C, Seat: 377. Just found out this seat does not exist and I need to relocate four days before the first match and when all the decent seats have gone. :-[
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Is this just one entire aisle of seats removed from the end of every row or something do you know? No access to my new seat details at the minute and can't make a call either but i know i'm reasonably close to that and i'm wondering now if i'm to expect a call soon too. It's pathetic from the club, i've never ever slagged them off and i feel for the guys in the ticket office because ultimately it's not their fault but we seemingly have no senior person to contact for matters like this so they will wrongly suffer the abuse the club deserve.

I'd kick up as much fuss as possible if i were you mate, don't let them fob you off with a "sorry, but deal with it" even if it ends with negative press. Most people choose their seats 3 months ago, and paid for it too and yet they wait until 4 days before the first game to tell you you've infact paid for a seat that doesn't actually exist. It's unacceptable, you've no choice now where you sit and are unlikely to be near people you may have moved with or moved to be near to and they don't even offer you any form of compensation for such a cock up?
 
HorlocksWalk said:
I had a call from the ticket office this morning. I had moved to South Stand Level 1, Block: 114, Row: C, Seat: 377. Just found out this seat does not exist and I need to relocate four days before the first match and when all the decent seats have gone. :-[
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Me and the wife are in 377 and 378 (or 376), Block 114, Row K - No season ticket, no emails, no phone calls -I will be really fucked off if I have to find out that these seats do not exist on a public forum, 4 days before the season starts.

Moved to this area from 110 where there was banter and standing already but wanted to be part of the clubs initiaitve - more fool me .
 
Receieved this from "sales" yesterday.


Good afternoon

We are writing to update you on the status of your seasoncard welcome pack for our new Premium Seat experience, 93:20, a glorious split-second, from a momentous match in our history.

The welcome packs are being fulfilled and will be posted out to you this week, and will be with you in time for the opening home game of the season with Chelsea, Sunday 16th August 2015. If you do not receive your pack in time for the game on Sunday, please contact the Premium Seat team on 0161 444 1894, option 1, option 6.

As well as your seasoncards and welcome gifts, you will also receive a programme voucher booklet. You will be able to redeem a voucher for a programme at every home league game, at any programme booth at the stadium. There will also be dedicated programme booths for 93:20 members only at the entry points at towers R and J.
The last point we would like to raise relates to away ticket application. 93:20 seasoncard holders can apply for away tickets in the same was as general admission seasoncard holders, in line with the Club’s official 2015/16Away Match Terms and Conditions of Sale.
Please remember, 93:20 opens 90 minutes before kick-off, is open at half time, and remains open for an hour after the final whistle. Please arrive early to make the most of your new surroundings.

We look forward to welcoming you to your new home at the expanded Etihad Stadium.

Regards,

Needless to say, I am still waiting for it to arrive and when I contacted the ticket office 1st thing this morning, the girl really didn't inspire any confidence that I would get it in time.

For those in my position who are thinking a paper ticket is the only option for Sunday, has the TO said we can collect these on the day or will they be posted out?
 
mosssideblue said:
Receieved this from "sales" yesterday.


Good afternoon

We are writing to update you on the status of your seasoncard welcome pack for our new Premium Seat experience, 93:20, a glorious split-second, from a momentous match in our history.

The welcome packs are being fulfilled and will be posted out to you this week, and will be with you in time for the opening home game of the season with Chelsea, Sunday 16th August 2015. If you do not receive your pack in time for the game on Sunday, please contact the Premium Seat team on 0161 444 1894, option 1, option 6.

As well as your seasoncards and welcome gifts, you will also receive a programme voucher booklet. You will be able to redeem a voucher for a programme at every home league game, at any programme booth at the stadium. There will also be dedicated programme booths for 93:20 members only at the entry points at towers R and J.
The last point we would like to raise relates to away ticket application. 93:20 seasoncard holders can apply for away tickets in the same was as general admission seasoncard holders, in line with the Club’s official 2015/16Away Match Terms and Conditions of Sale.
Please remember, 93:20 opens 90 minutes before kick-off, is open at half time, and remains open for an hour after the final whistle. Please arrive early to make the most of your new surroundings.

We look forward to welcoming you to your new home at the expanded Etihad Stadium.

Regards,

Needless to say, I am still waiting for it to arrive and when I contacted the ticket office 1st thing this morning, the girl really didn't inspire any confidence that I would get it in time.

For those in my position who are thinking a paper ticket is the only option for Sunday, has the TO said we can collect these on the day or will they be posted out?
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I got the same email at 16:15 yesterday,just got a text off my lad saying they've arrived.....happy days :)
 
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