City - a club who listen? CityView/Catering rant

blueparrot said:
Could ask what happened to the idea of having prepaid credit on the s/c or cityzen card so payment can be swiped ?
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Contactless payment has overtaken the technology they were going to use for that, so no longer a need for city top up cards when they already exist under other brands
 
Ducado said:
I don't really like stadium food ( not just at our place) I don't even like the smell of it at half time I would rather have a nice salad
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Salad at the football!

Thin end of the wedge, a Bennite solution.

I personally won't be happy until I can get a lovely bit of Quinoa and edamame soybean salad with a soy and ginger dressing
 
Damocles said:
Salad at the football!

Thin end of the wedge, a Bennite solution.

I personally won't be happy until I can get a lovely bit of Quinoa and edamame soybean salad with a soy and ginger dressing
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ooooh, do they do Aperol spritzers on tap too?
 
Have beers lined up before HT. It just makes sense. Have different lagers in different piles and you can clear the pre half time queue (that starts building at 40mins or so into the game) in minutes.

Express lanes for solely Alcohol could work, but I'm not sold on that. I just think that one queue would be hammered.

But, I think the most important thing is to have actual staff who work at the same bars every week, that are trained! Getting in casual staff who have no idea whats going on just doesn't work, and you can tell they are visibly shocked by how busy it is. Mentioned before on the forum, Chelsea game I saw a young girl behind the bar about 18 with tears in her eyes with stress of people shouting to hurry up, dealing with the queue. How is that for preparing your employees?

Related to that, have staff that have adequate maths skills, or round the prices down to £3.50 a pint (preferably the latter). The amount of times I have to tell the staff how much a round costs.
 
Standard of staff has not improved. City square before the Chelsea match. Bloke infront of me asked for a pint. The girl mis-heard him and poured a half. When he said i want a pint, rather than pour it into a pint pot then top up, The thick woman poured the half away!!
 
SS there was a coffee bar - the one nearest away fans which was basically empty all half time - there are two coffee bars and one beer bar - two had no queues and the other was ten deep.

Doesn't take much of a manager to realise what needs to be done
 
What was the opinion on catering, queues etc yesterday?
We were in the Citizens Suite and everything was bob on.
They kept coming round and asking and said the Chelsea game was a cock up due to new staff etc.
 
Yesterday was just as bad as ever.
Got into the ground at 2.30 and went straight to the bar and got served at 2.50, just so slow.
At half time I came up right after the whistle, the people at the back of the queue then didn't get served by the time I returned to my seat just as the players returned.
Had they have sorted out I would have had two pints before and one at half time. Consequently I went home richer and more sober than anticipated.

City, saving my money and health since 2015.
 
Far far to slow serving at the bars yesterday. Loads of people still queuing at the bar at kick off and the start of the 2nd half up in 308

A couple of ideas that would mean people could get served quicker

1. Serve beers in plastic pints bottles. Get them out of the fridge and take off the lid and hand it over. Fucking easy.
They could even have temporary bars separate to the fixed bars that serve just bottles.

2. I've seen this at Fulham away in the past and at a friendly match against Hamburg. They have people serving pints of beer from a back pack type of machine, they wear it like a rucksack and there's a hose that comes out that fills up the pints. They could have as many people as they want doing this dotted all around the concourse.
 
Colin Bell L3 main food bar close to 324 yesterday about 20 minutes before kick off.

The delay was funny it was that bad mainly because of one bloke ranting and going off on one because the line hadn't moved in 5 minutes. He had a point - the bloke at the front ordered a burger but he had special instructions as to how he wanted it cooked. There was no one else served whilst waiting for this and the "server" just kept looking through to the "cooks" at the back asking them for it. At a football match FFS.
 
So, after a tricky train journey due to Arriva Trains Wales deciding it was a good idea to put only a two coach train on from Llandudno, this being one of the busiest holiday travel days plus Gay Pride plus City at home. I was too late for pre match drink and food in 93:20, so went at half time. I left my seat dead on the whistle. I didn't get served till the second half had kicked off so had to take a soft drink instead of beer as I could drink it back at my seat.

I missed the goal, and not due to necking beer as one writer has suggested on a different thread.

The bar at 93:20 has to have the food trays replenished by someone coming from the kitchen (there is no hatch through to the cooking area). The door they walk through only swings one way so staff carrying food have to juggle on their way to the bar area.

I then stayed to the final whistle, left my seat and went via spiral 'J' straight to the busses back to Picadilly. Only to find that all the busses had gone and that they'd been on the radio for more but they would be a half hour arriving!! If I'd waited I would have missed my train so I reluctantly walked. Reluctant not because I'm lazy but because I suffer from sciatica.

Thank god we have a great team and play fantastic football because the rest of the experience is crap.
 
We timed it at two minutes per person to serve in level 3 Colin Bell. Then they only had lager. Surely it's not beyond the wit of man to use multi pour machines?

At half time they should have been lining beers up for five minutes
 
two games in and still the bar/ food area is as slow as shit. got to the Chelsea game early as I wanted to find my new seat, got in about 2-45 and there wasn't many in at that time but it still took 10 mins to get served as the young lass couldn't even open the till and had to ask someone how to do it, who was helping someone else. had my drink and thought have another, q was a bit longer and it was about 3-20 at 3-50 and not served went to my seat. yesterday got into ground about 2-20 and decided to have something to eat, again the service was shit, next game have a extra pint outside and some chips outside and get in ground for 5-20. this really needs to be done right or beer/food will be left on the shelves so to speak.
 
for the love of god I cannot understand how this is not being fixed. surely the person responsible for this has to be fired, no? I certainly know if I did my job as badly I would be unemployed within days.

how can it be so fucking difficult to serve beer?
-put in multi pour machines
-pre pour them before HT
-make it possible to pre-order&pay drinks using your SC/Cityzens card, then a special queue for those where you just swipe your card and you get one of the pre-poured pints.

there's loads of ways how to make it work and for all of these options the staff could be trained for in 5 minutes.
 
Dunne's own goal said:
for the love of god I cannot understand how this is not being fixed. surely the person responsible for this has to be fired, no? I certainly know if I did my job as badly I would be unemployed within days.

how can it be so fucking difficult to serve beer?
-put in multi pour machines
-pre pour them before HT
-make it possible to pre-order&pay drinks using your SC/Cityzens card, then a special queue for those where you just swipe your card and you get one of the pre-poured pints.

there's loads of ways how to make it work and for all of these options the staff could be trained for in 5 minutes.
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All of this 100%
Has anyone from our club staff ever been to any other grounds and noticed how much difference the multi-pour systems make?
Ffs, I cannot believe these issues haven.t been raised every single time the club has asked supporters for their views on "the matchday experience"
 
The staff need to operate like a formula one pit crew. The ones I see are like rabbits in the headlights.

I suspect that they get paid the same (probably shit) wages whether they sell one pint or one thousand pints.
 
No fosters lager on el3 block 304 but we could have Heineken which is even more of a rip off at £4.50 a pint , it's not the fault of the staff who I feel sorry for but the management of catering is apalling.
 
I know this is beyond City’s control, but why can’t you take beer to your seat, like in Germany?

Forget the Singing Section. Why can’t we have a self-policing drinking section where you can be trusted to drink your beer without throwing your plastic glass?

They even sell beer in the aisles in the Bundesliga
 
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