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City Matters thread
- Thread starter Tim of the Oak
- Start date
Alex - City Matters
Well-Known Member
Evening pal. That section is talking about the meeting that we’ve talked about to include 1894 on the North Stand. The club set the eight week timeline, so it should be arranged shortly.Thanks Alex.
Can you add anything further to this section of the minutes?
In addition to one of the City Matters sub-groups focusing on the North Stand development over the course of this season and the duration of the full construction project, a separate meeting will be hosted by the Club to include City Matters and other fan groups within the next 8 weeks.
The Club will use this meeting to gather further views on the matchday experience.
PS. You probably forgot? Did you ask about the possibility of a live webcam covering the construction?
The Coop Live Arena webcam has been taken down for some reason.
Probably because the exterior build of the arena is pretty much completed?
Sorry - you’re right, I did forget. But have asked the club now. Don’t see why they couldn’t.
Alex - City Matters
Well-Known Member
It seems the club will only engage with the group it set up itself in the main.
"Wider engagement" than with its subgroups.
On Page 6 of the Standard you will note that all clubs are required to form a Fan Advisory Board (in our case City Matters) and, at least in my opinion, it is pretty clear throughout that the Premier League intend for this group to take the lead on official engagement with the club. I know that at least one other club with pretty established supporter groups have had to form new arrangements due to this. You can also see in the Standard that sub-groups are expected to be a key part of engagement.
Of course, the Standard does talk about continued engagement with the wider supporter base and existing channels like Official Supporter Clubs. This is covered by the final page of City’s Fan Engagement Plan. That said, I think this section is perhaps light on detail.
My point with all this, as I alluded to in my previous post, is that I think the Fan Engagement Plan is largely produced to meet the requirements of the Fan Engagement Standard. In that sense, it isn’t necessarily a true barometer of how well a club engages with its supporters. I’ve seen Wolves’ version and it resonates there. It is perhaps a downside of the new Standard that it is too focused around one representative group.
That’s not to say that City don’t engage beyond City Matters. They work with the 1894 Group on occasion, send out regular surveys and organise focus groups. Like with City Matters, whether they always listen to this feedback is another matter and I do think they could be better at engaging more generally.
I think there is also a link to my point about the Plan lacking season specific focus topics. The Standard requires clubs to outline the general topics that their Advisory Board may cover. However, a lack of more tangible and more detailed topics, in my view, makes it somewhat harder to evaluate success at the end of the season - as City Matters and other Fan Advisory Boards will be required to do. Of course, such targets aren’t the only way to measure the effectiveness of a group and we cannot always foresee pressing issues in advance (who would have thought that fan experience at the Champions League would have been one last season, for example), but they do help with overarching themes that are currently important to fans. Of course, the Plan and the Terms of Reference outline a number of governance standards that are easy to measure. My worry is that the evaluation at the end of the season is going to be focused on procedure (which is of course important) rather than the substance of results.
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Evening pal. That section is talking about the meeting that we’ve talked about to include 1894 on the North Stand. The club set the eight week timeline, so it should be arranged shortly.
Sorry - you’re right, I did forget. But have asked the club now. Don’t see why they couldn’t.
Cheers Alex. Appreciate the updates.(on BM) Keep up the good work mate. :-)
MCFC Wirral
Well-Known Member
I didn’t see new Seasoncards for sale for this season. Will this be the case until the new development is complete?
The results of the surveys are never fed back. Click on them a year later and they haven't been closed.On Page 6 of the Standard you will note that all clubs are required to form a Fan Advisory Board (in our case City Matters) and, at least in my opinion, it is pretty clear throughout that the Premier League intend for this group to take the lead on official engagement with the club. I know that at least one other club with pretty established supporter groups have had to form new arrangements due to this. You can also see in the Standard that sub-groups are expected to be a key part of engagement.
Of course, the Standard does talk about continued engagement with the wider supporter base and existing channels like Official Supporter Clubs. This is covered by the final page of City’s Fan Engagement Plan. That said, I think this section is perhaps light on detail.
My point with all this, as I alluded to in my previous post, is that I think the Fan Engagement Plan is largely produced to meet the requirements of the Fan Engagement Standard. In that sense, it isn’t necessarily a true barometer of how well a club engages with its supporters. I’ve seen Wolves’ version and it resonates there. It is perhaps a downside of the new Standard that it is too focused around one representative group.
That’s not to say that City don’t engage beyond City Matters. They work with the 1894 Group on occasion, send out regular surveys and organise focus groups. Like with City Matters, whether they always listen to this feedback is another matter and I do think they could be better at engaging more generally.
I think there is also a link to my point about the Plan lacking season specific focus topics. The Standard requires clubs to outline the general topics that their Advisory Board may cover. However, a lack of more tangible and more detailed topics, in my view, makes it somewhat harder to evaluate success at the end of the season - as City Matters and other Fan Advisory Boards will be required to do. Of course, such targets aren’t the only way to measure the effectiveness of a group and we cannot always foresee pressing issues in advance (who would have thought that fan experience at the Champions League would have been one last season, for example), but they do help with overarching themes that are currently important to fans. Of course, the Plan and the Terms of Reference outline a number of governance standards that are easy to measure. My worry is that the evaluation at the end of the season is going to be focused on procedure (which is of course important) rather than the substance of results.
The requirement for fan engagement was a Uefa thing first I believe for teams in their comps. If you want a decent sample size for a strata to be representative of a wider population you need 150 responses, not one person representing 36-40k people like we have for ST holders, big chance of responses being skewed then :)
Mad Eyed Screamer
Moderator
Each to their own, of course, do folk want to sit there and watch a stand being built?Thanks Alex.
Can you add anything further to this section of the minutes?
In addition to one of the City Matters sub-groups focusing on the North Stand development over the course of this season and the duration of the full construction project, a separate meeting will be hosted by the Club to include City Matters and other fan groups within the next 8 weeks.
The Club will use this meeting to gather further views on the matchday experience.
PS. You probably forgot? Did you ask about the possibility of a live webcam covering the construction?
The Coop Live Arena webcam has been taken down for some reason.
Probably because the exterior build of the arena is pretty much completed?
D
D
Deleted member 77198
Guest
Not from hour to hour but they’re good to watch when you see hyperlapse videos where development construction is shown sped up.Each to their own, of course, do folk want to sit there and watch a stand being built?
Alex - City Matters
Well-Known Member
Independent regulator loomsCalling me a cynic but if the Premier League are behind this fans engagement thing you can bet the motive is political or money or both.