Statement from Manchester City Disabled Supporters Association, released 04/08/2024
Early in July, we were informed by Manchester City that they intend to introduce a charge of £12 per match for blue-badge disabled parking on the official car-parks, which have previously been provided free-of-charge, with immediate effect for the 2024/25 season. This decision was made without any consultation with MCDSA or with City Matters (our fans’ advisory board). We were only contacted after the decision had been made.
Until now, parking spaces have only been bookable via a match-by-match “fastest-finger-first” online system, with no clear system to cancel bookings, after they have been placed. The club are claiming that the new charges are needed to stop spaces being booked and then left unused.
We have made clear that MCDSA does not accept their reasoning or their proposed solution to their perceived problem. In particular, we are very concerned that these decisions are being made on the basis of flawed assumptions and without any attempt to consider alternative solutions. We feel that it is wholly inappropriate to hit disabled supporters, many of whom are living on benefits or low incomes, with a sudden increase of £228 in the cost of attending Premier League games, after many have already committed to paying for their season tickets, with the charge potentially rising above £300 with Champions League and Cup games.
If, as they claim, the only reason for imposing this new charge is to solve a problem with spaces being booked and not used, we have suggested a number of alternative solutions, which should be tried before imposing such measures on to disabled supporters. Firstly, the booking and cancellation system for parking is not fit for purpose. It has been impossible previously for disabled fans to make late cancellations and has also been extremely difficult to make cancellations at any time, due to the lack of an online option to do so and constant problems with getting through to the Access Team by phone, particularly in the run-up to home matches. The club has had great success in recent seasons in using its “ticket exchange” to fill up potentially unused match tickets, so should be perfectly capable of finding a system to solve any problem for disabled parking.
In response to our complaints, the club has acknowledged that there has been a problem with cancellations and they have agreed to improve that situation by introducing a new online cancellation system and allowing cancellations up to kick-off time, although they have said that this will not be ready in time for the start of the season, despite the charges starting immediately. They have also decided to change the charge to £6 (£7 if only 1 person in a car) for the coming 2024/25 season but still £12 for the following season.
This is still unacceptable and not appropriate. They should first get the new cancellation systems in place and properly publicise that those who book and don’t attend,# could be prevented from making future parking bookings. We have surveyed our members and received an overwhelming response, with 96% agreeing that the new charges are unacceptable. Many have said that they would have reconsidered buying their season tickets, had they known about the new charges and others saying that they will have to stop attending European or Cup matches, in order to save money to cover the parking charges. Many called this a betrayal of loyal supporters and a sign of corporate greed, to penalise disabled fans, who often make huge sacrifices to attend matches.
We have a further meeting with City’s Access Team on Monday (5th August) and we are hopeful that sense will prevail and the plans to charge disabled fans for parking will be dropped.
For further information about this or about Manchester City Disabled Supporters Association, please email us on
manchestercitydsa@gmail.com
We also have a discussion on our new MCDSA YouTube channel about this: