Yes, it's certainly a minefield for some.@mackenzie I was shown how to spot a fake website, the very willing and helpful 20 something year old couldn't understand why I wasn't 'getting it'. It was supposed to be part of my job. Eventually it was agreed that he'd do that side of things and I'd do the rest.
We are not the computer generation and these scammers are very good. The simle rule is dont trust anyone but family or close friends.
I'm pretty "aware" and careful about such things so if I'm not sure I just don't go ahead.
The lady concerned s a very nice individual and quite trusting of others to be "nice" too, but there are some horrible people out there. She was at work at the time and felt rushed I think, but it was definitely the fact they confirmed the item she had ordered that put her at a false ease.