New Ticket Website, not fit for purpose

Like many fellow Blues on here I buy online for all sorts of things. I have to say that the new ticket website is the most user unfriendly that I've come across. It's unacceptable for a global organisation like CFG to have such a poor outlet for its sales. God help us if & when we get to a Wembley Final this season. I can see it being chaotic. I'm surprised that the MEN hasn't run anything on it as it seems like all the criticism on BM is falling on deaf ears at the Etihad.
 
From the Seat Geek website:
"We’re proud to power ticketing for organisations in countries across the globe, including some of the biggest names in sports and entertainment.
What they're saying
"At Manchester City we’re committed to developing the fan experience in all aspects of our operation, and see our ticketing systems as an integral part of this. SeatGeek are a recognized industry leader with an excellent track record of providing innovative ticketing software, so we’re incredibly excited to kick-off this new partnership."Danny Wilson, Operations Director Manchester City
Click to expand...
 
Away tickets.

Offers you more than one ticket, pick the quantity, go to checkout, and only then does it tell you you have reached your limit.

So, what’s the point in offering you away tickets when you’ve already reached your limit?

Buying home seats is now more complicated, going though additional screens and options.

We all thought the club was going to make the OS better and more use friendly after constant complaints about it last season. City and the company that have redesigned it have made it even worse.

Typical City.:-)
 
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Is it any wonder we’ve got empty seats at home.

People wanting to go to the match, and who use the OS ticket page/s, probably give up in the end.

A message to the people running supporter services and the IT and tech departments at City.

Sort the OS and ticket page out. Both are shite, and rather improving it, you/somebody has made it worse!
 
Originally ticket prices were to be taken out on the 3rd September? When phoned s s's and queried this the guy said where did you get that info, I replied off the official website he asked too hold and after 5mins came back and said it would be later this week and now it's this week some time, me thinks their having problems !
 
BillCarlisle Ex-Manchester said:
Like many fellow Blues on here I buy online for all sorts of things. I have to say that the new ticket website is the most user unfriendly that I've come across. It's unacceptable for a global organisation like CFG to have such a poor outlet for its sales. God help us if & when we get to a Wembley Final this season. I can see it being chaotic. I'm surprised that the MEN hasn't run anything on it as it seems like all the criticism on BM is falling on deaf ears at the Etihad.
Click to expand...
BillCarlisle Ex-Manchester said:
Like many fellow Blues on here I buy online for all sorts of things. I have to say that the new ticket website is the most user unfriendly that I've come across. It's unacceptable for a global organisation like CFG to have such a poor outlet for its sales. God help us if & when we get to a Wembley Final this season. I can see it being chaotic. I'm surprised that the MEN hasn't run anything on it as it seems like all the criticism on BM is falling on deaf ears at the


Think that there's problem definitely with the Lyon ticket sales as phoned last week to query when cup scheme tickets were being charged and when I said that the official website stated that it would be from the 3rd September week he said oh I've not heard that and put me on hold for nearly 5 minutes before stating it would be towards the end of this week and nervously asking if there was anything else, now a recorded message as you phone saying sometime this week ! Defo promblems City can't wait to take the money in the past.
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meldrew said:
Still not had my Lyon ticket taken, anyone else having the same problem?
Click to expand...

Supporter services posted this yesterday:
Seasoncard holders on the UEFA Champions League Cup Scheme, your payment for Lyon hasn't yet been taken. Payment will be processed this week and confirmation will be sent once complete.
 
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