New Ticket Website, not fit for purpose

Like many fellow Blues on here I buy online for all sorts of things. I have to say that the new ticket website is the most user unfriendly that I've come across. It's unacceptable for a global organisation like CFG to have such a poor outlet for its sales. God help us if & when we get to a Wembley Final this season. I can see it being chaotic. I'm surprised that the MEN hasn't run anything on it as it seems like all the criticism on BM is falling on deaf ears at the Etihad.
 
From the Seat Geek website:
"We’re proud to power ticketing for organisations in countries across the globe, including some of the biggest names in sports and entertainment.
What they're saying
"At Manchester City we’re committed to developing the fan experience in all aspects of our operation, and see our ticketing systems as an integral part of this. SeatGeek are a recognized industry leader with an excellent track record of providing innovative ticketing software, so we’re incredibly excited to kick-off this new partnership."Danny Wilson, Operations Director Manchester City
Click to expand...
 
Away tickets.

Offers you more than one ticket, pick the quantity, go to checkout, and only then does it tell you you have reached your limit.

So, what’s the point in offering you away tickets when you’ve already reached your limit?

Buying home seats is now more complicated, going though additional screens and options.

We all thought the club was going to make the OS better and more use friendly after constant complaints about it last season. City and the company that have redesigned it have made it even worse.

Typical City.:-)
 
Last edited:
Is it any wonder we’ve got empty seats at home.

People wanting to go to the match, and who use the OS ticket page/s, probably give up in the end.

A message to the people running supporter services and the IT and tech departments at City.

Sort the OS and ticket page out. Both are shite, and rather improving it, you/somebody has made it worse!
 
Originally ticket prices were to be taken out on the 3rd September? When phoned s s's and queried this the guy said where did you get that info, I replied off the official website he asked too hold and after 5mins came back and said it would be later this week and now it's this week some time, me thinks their having problems !
 
BillCarlisle Ex-Manchester said:
Like many fellow Blues on here I buy online for all sorts of things. I have to say that the new ticket website is the most user unfriendly that I've come across. It's unacceptable for a global organisation like CFG to have such a poor outlet for its sales. God help us if & when we get to a Wembley Final this season. I can see it being chaotic. I'm surprised that the MEN hasn't run anything on it as it seems like all the criticism on BM is falling on deaf ears at the Etihad.
Click to expand...
BillCarlisle Ex-Manchester said:
Like many fellow Blues on here I buy online for all sorts of things. I have to say that the new ticket website is the most user unfriendly that I've come across. It's unacceptable for a global organisation like CFG to have such a poor outlet for its sales. God help us if & when we get to a Wembley Final this season. I can see it being chaotic. I'm surprised that the MEN hasn't run anything on it as it seems like all the criticism on BM is falling on deaf ears at the


Think that there's problem definitely with the Lyon ticket sales as phoned last week to query when cup scheme tickets were being charged and when I said that the official website stated that it would be from the 3rd September week he said oh I've not heard that and put me on hold for nearly 5 minutes before stating it would be towards the end of this week and nervously asking if there was anything else, now a recorded message as you phone saying sometime this week ! Defo promblems City can't wait to take the money in the past.
Click to expand...
 
meldrew said:
Still not had my Lyon ticket taken, anyone else having the same problem?
Click to expand...

Supporter services posted this yesterday:
Seasoncard holders on the UEFA Champions League Cup Scheme, your payment for Lyon hasn't yet been taken. Payment will be processed this week and confirmation will be sent once complete.
 
squirtyflower said:
No follow up email confirming your purchase.
Click to expand...
I received a confirmation email for my Liverpool ticket within a couple of minutes yesterday, have you checked your spam folder?

One other minor thing to add is the (lack of) accuracy of the "reminders" on the account page, I've joined the FA Cup and League Cup schemes but the "my account" page keeps saying I can still join the FA Cup scheme despite it appearing on my ticket schemes list and that the club itself said that entry to all the Cup schemes had closed on 31st August.

I used to think the old ticketing software was bad but I now realise it was state of the art tech compared to the current shit.
 
Pablo ZZZ Peroni said:
Supporter services posted this yesterday:
Seasoncard holders on the UEFA Champions League Cup Scheme, your payment for Lyon hasn't yet been taken. Payment will be processed this week and confirmation will be sent once complete.
Click to expand...

Call me cynical but.........what if the new site has a problem either taking & allocating payments or activating seasoncards ? Or both ? Seems a coincidence that an issue has arisen with the first cup game. Only a week to go before the Lyon game and all we seem to be getting are vague indications of payment date.
Let's hope we don't have large queues at the turnstiles next Weds night with thousands of inactivated cards.
 
frasermcfc said:
I had to phone because the site wouldn't let me pay for my Cardiff ticket, they tried to charge the booking fee, I told them to fuck off because the online option was obviously not available to me. They waived the booking fee but then tried to tell me how good our system really is. He said "I'm a Leicester fan you should try using their site, the feedback we're getting is that Man City's system is better than most of the Premier league clubs". Who the fuck are they getting that feedback from?
Click to expand...

Seeing as Leicester use the same ticketing system, it doesn't say much does it.
 
I know it’s been asked before but can someone explain when the points from tickets purchased go on your total and also when do u get the lump sum for joining the cup schemes , was always easy to see and understand but this season it’s a mystery to me . Also , what’s the difference between granted and granted manually
 
183sash said:
I know it’s been asked before but can someone explain when the points from tickets purchased go on your total and also when do u get the lump sum for joining the cup schemes , was always easy to see and understand but this season it’s a mystery to me . Also , what’s the difference between granted and granted manually
Click to expand...
according to the website your points are added 7 days after the fixture.
Cup scheme points will be added following our knock out of the individual cup.

It does make it more of a pain to keep a track of.
 
BillCarlisle Ex-Manchester said:
Call me cynical but.........what if the new site has a problem either taking & allocating payments or activating seasoncards ? Or both ? Seems a coincidence that an issue has arisen with the first cup game. Only a week to go before the Lyon game and all we seem to be getting are vague indications of payment date.
Let's hope we don't have large queues at the turnstiles next Weds night with thousands of inactivated cards.
Click to expand...
As we were shoved into 93:20 last year due to the Tunnel Club I didn’t know that they posted out separate tickets for CL games and not load it on my card.
With a week left to the game have they left time to post out my CL ticket, and then my Cardiff tickets and my Oxford ticket?
 
jrb said:
Is it any wonder we’ve got empty seats at home.

People wanting to go to the match, and who use the OS ticket page/s, probably give up in the end.

A message to the people running supporter services and the IT and tech departments at City.

Sort the OS and ticket page out. Both are shite, and rather improving it, you/somebody has made it worse!
Click to expand...

I tried booking two tickets for any home match between now and the end of November and could only find singles in every block it showed me.
I gave up and booked for the Lyon game, but they can't load the tickets our cards. The cards are not up for renewal until the end of October, but they sent me a reminder to manually renew now. I emailed them and they said the tickets will be posted before the game but I'm not confident of that and have flights and accomodation booked.

I never had it this difficult in past years. I envisage having to get to the ticket office early with proof of ID.
Really hope this is not going to be the case everytime I try to get Prem Home tickets.
 
squirtyflower said:
As we were shoved into 93:20 last year due to the Tunnel Club I didn’t know that they posted out separate tickets for CL games and not load it on my card.
With a week left to the game have they left time to post out my CL ticket, and then my Cardiff tickets and my Oxford ticket?
Click to expand...

I wasn't aware that 93.20 seats were paper tickets for CL games. My seat in EL3 is always loaded on my card. You are right though - time seems to be running out to solve what may well be a monumental cock up in changing the website.
 
Tried buying my Liverpool ticket today on my pc which has windows 10 and on Google chrome.
All seemed to be fine till you get to the pay button and nothing happens.

It is shockingly bad and is no doubt costing them ticket sales. Even an announcement saying they are aware there are issues and are seeking to resolve them would be nice however the silence suggests they think it's all fine
 
didsburyblu said:
Tried buying my Liverpool ticket today on my pc which has windows 10 and on Google chrome.
All seemed to be fine till you get to the pay button and nothing happens.

It is shockingly bad and is no doubt costing them ticket sales. Even an announcement saying they are aware there are issues and are seeking to resolve them would be nice however the silence suggests they think it's all fine
Click to expand...
To me the silence suggests they don't give a shit about matchday fans, but that doesn't sit right with their desire to squeeze every last penny out of us, so now I'm more confused than someone trying to use the fucking site in the first place....

We KNOW they look at this site, so who's sitting in the board meetings telling everyone "That Bluemoon, they're all so positive about us on there. No complaints whatsoever."?
 
You must log in or register to reply here.
Unread Posts

Don't have an account? Register now and see fewer ads!

SIGN UP
Back
Top