supercity88
Well-Known Member
- Joined
- 9 Aug 2009
- Messages
- 14,079
I’m sorry to hear about your mum mate. I hope she beats it.
Communication, or lack of it, is the biggest cause of complaints. To your specific experience that sounds like a failing in the staff, they should have read the notes and there are no excuses for not doing so - it’s a basic and fundamental nursing task. You might want to think about speaking to the PALs team at your mums trust, if they haven’t been made aware of these things they can’t put things right.
Good luck to your mum and to you all
Thanks mate. She's been through all of that! The story I told was one of many issues with miscommunication. I do think it depends on the NHS Trust area you're in. She's down in Sussex now and having to drive 30 mins to Guildford or Redhill for treatment.
Guildford is called Royal Surrey and has a cancer centre called St Luke's. Redhill is called East Surrey and has a cancer centre called St Luke's. Doesn't take much for your brain to get frazzled by just that.
PALs are very good and do get to the bottom of things. But there's also a desire on my Mum's part not to complain about people who are then treating her as it might go against her interests in the long run! She's had issues from the fact the left hand doesn't seem to talk to the right. Whether that's due to covid I'm not sure. The oncologist would typically lead on arranging scans to then determine treatment, but because she's had surgery too the surgeon arranges scans for that. She's just sort of been left between.
However, she's finished radiotherapy now and feeling better so fingers crossed she's sorted. She had a pretty similar stage/category to Chadwick Boseman so long term outlook is never great but got to stay positive.
There's no way she would have afforded private healthcare so despite the issues the NHS still remains a vital service and one we should protect and not undermine. They deserve more pay, but as I said originally I do fear that there are issues from staff pay right up to the general organisation that will see people turn on it and support a privatised healthcare system, done in stages of course.
It's odd that there's not one set of notes for a patient that all relevant people can access for example. The amount of times she's called and had a "we can't see that in the notes we have for you"...