I have crossed swords with Mr. Fletcher on behalf of my father who lent out his season ticket to a friend due to his inability to attend due to severe illness. I wrote a letter on his behalf explaining the circumstances and, despite the bad press he receives, he was sympathetic towards the circumstances but reminded me of the rules and regulations which I thought was fair enough and expected given his job title.
I acknowledge and respect the opinions of those who believe him to be inept at his job, that he comes accross as an unco-operative bully who has not interest engaging in dialogue with numerous supporters but personally my experience was a good one so I will not be jumping on the bandwagon calling for his head on the block.
His job is to ensure that supporters have an enjoyable match day experience, to ensure that his staff monitor and reduce the risk of accidents within the stadium and to uphold the stadium rules and regulations at all times. If a supporter has been incorrectly indentified to be smoking then a letter pleading your case should suffice but to hurl abuse at him, rather than the steward who made the error, is a bit daft in my books. Just my opinion.
I acknowledge and respect the opinions of those who believe him to be inept at his job, that he comes accross as an unco-operative bully who has not interest engaging in dialogue with numerous supporters but personally my experience was a good one so I will not be jumping on the bandwagon calling for his head on the block.
His job is to ensure that supporters have an enjoyable match day experience, to ensure that his staff monitor and reduce the risk of accidents within the stadium and to uphold the stadium rules and regulations at all times. If a supporter has been incorrectly indentified to be smoking then a letter pleading your case should suffice but to hurl abuse at him, rather than the steward who made the error, is a bit daft in my books. Just my opinion.