Ticket prices aside, when are Soriano, Danny Wilson and the club in general going to start engaging with the fans again at an honest, serious and direct level, because they haven't done so for years. The club's City Matters initiative is pretty much nothing more than a secretive talk shop (not having a go at the reps), bar the odd piece meal concessions from the club over the years. The club has become nothing more than an inward looking business with little or no empathy or time for the fans.