Seasoncard - 2021/22 | Print at Home Tickets

The club apparently dont like print at home tickets because they can be sold on easily. Phones and cards make it more difficult for anyone to do this.
People who have successfully used phones at the early matches will find it difficult to get cards for the rest of the season as they are deemed able to use the phone technology.
So l believe.
 
WARNING I received a email from city this morning informing me my club bruges print at home ticket is available to print. I didn't order a ticket and am not in the cup scheme. I have just received a apology email saying that they made a mistake. CTID
 
Just checked my mobile ticket for Palace on Saturday and it’s been replaced by the Burnley ticket! Also says it was updated yesterday. Quite sure that the Palace ticket was there previously. Any ideas?
 
Just checked my season card for tomorrow and it’s still showing as Burnley. Have logged onto the City site to check my account and 5,000+ ahead of me in the queue. New technology working well then..
 
Can I say, City's ticketing system is totally f@cked. 176 position on the phone, waiting for access to my account online. Will we ever have a full stadium with this shite system?
I transferred my sons ticket for Palace last week to a mate on friends and family, we were informed all is well by email and my sons city account. And my mate is still waiting for the email to download the ticket.
 
After waiting in the online queue for an hour to resolve my non updated mobile seasoncards for tomorrow's game, got an 'unexpected error' on the City site and it wouldn't proceed further.

Have tried the City Supporter Services twitter help desk. But no reply to my issue.

Tried the City Supporter services phone line. Got kicked off after half an hour. Currently on again and been in a queue for over an hour.

Shocking service. I'll be trying to get a physical card after this.

The technology obviously doesn't work 100% and therefore should never have been put into practice.

Update: After over two hours in the phone queue, I got disconnected!

Does anyone know what the solution is if your seasoncard hasn't been updated in your eWallet to show the next game?
 
Last edited:
seafordblue said:
After waiting in the online queue for an hour to resolve my non updated mobile seasoncards for tomorrow's game, got an 'unexpected error' on the City site and it wouldn't proceed further.

Have tried the City Supporter Services twitter help desk. But no reply to my issue.

Tried the City Supporter services phone line. Got kicked off after half an hour. Currently on again and been in a queue for over an hour.

Shocking service. I'll be trying to get a physical card after this.

The technology obviously doesn't work 100% and therefore should never have been put into practice.

Update: After over two hours in the phone queue, I got disconnected!

Does anyone know what the solution is if your seasoncard hasn't been updated in your eWallet to show the next game?
Click to expand...
I had a similar issue when I had purchased a cup game ticket. I decided to just bowl up and give it a go. And to my surprise I was let in when I scanned the bar code. If you have proof of purchase, just go for it.
 
seafordblue said:
After waiting in the online queue for an hour to resolve my non updated mobile seasoncards for tomorrow's game, got an 'unexpected error' on the City site and it wouldn't proceed further.

Have tried the City Supporter Services twitter help desk. But no reply to my issue.

Tried the City Supporter services phone line. Got kicked off after half an hour. Currently on again and been in a queue for over an hour.

Shocking service. I'll be trying to get a physical card after this.

The technology obviously doesn't work 100% and therefore should never have been put into practice.

Update: After over two hours in the phone queue, I got disconnected!

Does anyone know what the solution is if your seasoncard hasn't been updated in your eWallet to show the next game?
Click to expand...

Finally got through to City after having 3 mobiles in the queue. First got disconnected again after 1.52 hours.Second phone made it through to speak to someone. Yey.

Anyway, apparently they've been having issues with quite a few cards. Kind of them to tell us! I now have a print at home ticket, otherwise I'd have to queue up at the ticket office before the game.

Absolute rubbish service from City.
 
seafordblue said:
After waiting in the online queue for an hour to resolve my non updated mobile seasoncards for tomorrow's game, got an 'unexpected error' on the City site and it wouldn't proceed further.

Have tried the City Supporter Services twitter help desk. But no reply to my issue.

Tried the City Supporter services phone line. Got kicked off after half an hour. Currently on again and been in a queue for over an hour.

Shocking service. I'll be trying to get a physical card after this.

The technology obviously doesn't work 100% and therefore should never have been put into practice.

Update: After over two hours in the phone queue, I got disconnected!

Does anyone know what the solution is if your seasoncard hasn't been updated in your eWallet to show the next game?
Click to expand...
mine didnt update after wycombe match for burnley but worked at turnstile anyway
 
It’s not season ticket related, but wasn’t sure where to put this.

im trying to buy tickets for Brugge, but as soon as I try and purchase them I get unexpected error…. I’ve tried ringing the supporter services and have been disconnected each time after waiting an hour on 3 separate calls…

Anyone else having this problem. Other then going to the ground itself, seems impossible to actually buy a ticket
 
Please could someone advise how do I pass my season ticket on to a mate for one game without giving him my phone?

Apologies if this has already been covered, I’ve searched the thread and can’t find the answer.

Thanks in advance for your help.
 
Shaelumstash said:
Please could someone advise how do I pass my season ticket on to a mate for one game without giving him my phone?

Apologies if this has already been covered, I’ve searched the thread and can’t find the answer.

Thanks in advance for your help.
Click to expand...
Put him your friend and family list then it's easy to send to him. CTID
 
An lot of people are scanning in their bar code. You hold your phone near the receiver. It's worked for me every single time but the error rate is enormous. Easily up to 10% which is all it takes for queues to form. I think it might be because fans don't realise what they need to do.
 
My PAH didn't work for the first 2 tries today, did the third time, they have all worked fine before this.
 
Says on the print at home tickets that photo ID is required.
is it asked for ?
im not using my ST tomorrow as ive been gifted 2 x tickets in the family stand so i can take my son, not my name on the ticket and says ID required ..
.. is it?
 
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