My experience with sky this week defies belief. My current box malfunctioned. Phoned sky.
Well sir, that box is twelve years old and is obsolete. We no longer repair them, you will have to get a new box. Ok, I said, just replace my box and give me exactly what I have now. Not so easy, they said and launched into an explanation. At this point, the sky guy started to read a script. Stop stop stop, I cried. Listen, I am very deaf (and using a special phone for deaf old buggers) and when you gabble which people always do when reading a script for the umpteenth time, I can't hear a word. Drop the script and just tell me what you can do to put me back where I was before. Fat chance, he continued to gabble the script. I told him three times but he ignored my plea. Next he proceeded to tell me all the benefits of buying Sky. Oh, please stop, but no, he was ordered to give me the whole sales spiel. Finally, we got to the point where I could metaphorically sign on the dotted line. My god, he proceeded to read out the entire contract word for word. When he got to the end ten minutes later, I resigned and said : just give me a new box and a printed contract. And so on and so on......the call lasted for 50 minutes! Additionally he had a very thick asian accent, which made it difficult, but we can't say that, can we?
New box arrives next week. That's when I will have to start renegotiating. Jeez.