Similar thing but street parking. A proper, family run carpet shop near me. Traded for years. The council thought it a great idea to charge £2 for street parking outside. The poor bloke offers to refund customers the money but so many who don't know that, dont call in.There is a village we used to call in on the way to Pembrokeshire, let the dogs on the beach and go and have a meal in the pub....then some bright spark on the council decided to go all techie and install a fancy ticket machine and app etc etc. We now go somewhere else and a few months ago the village was on TV complaining about the loss of business. Keep it simple stupid.
As I said in an earlier post, councils are worse than private.