Supporter Services - MCFC

Hi everyone, asking on here as i cant get through to city on the phone...

I am coming up from the south to watch the game on saturday. I have 3 tickets for myself and 2 mates. I have all the tickets on my phone. I have seen i cant forward them to my friends, so how do i go about getting their ticket to them? will i just have to pass my phone back through to them?

Apologies in advance if i am being massively thick with this!
 
Uwe's 80s mullet said:
Hi everyone, asking on here as i cant get through to city on the phone...

I am coming up from the south to watch the game on saturday. I have 3 tickets for myself and 2 mates. I have all the tickets on my phone. I have seen i cant forward them to my friends, so how do i go about getting their ticket to them? will i just have to pass my phone back through to them?

Apologies in advance if i am being massively thick with this!
Click to expand...
Yes. Just ensure you queue in the order the tickets appear and swipe each ticket on the screen and move through. Or you could hold the phone and swipe them in and go in last.
 
I have been trying to make contact to see where our team passes are. We tried phoning but ended up in some sort of queue. That was an hour ago and it is still going.

I decided to put things on speaker phone to listen to the Muzak jukebox while having breakfast.

Meanwhile I tried to log into my online account to see if there was any information there. I have got no further than the queue-it system. After 45 minutes it just keeps telling me that the queue is less than one minute. It then bombs me out and staters in another queue.

The whole thing is collapsing under the weight of stubbornness and incompetence.
 
Who reckons the stewards will check the name of the individual using the E ticket? Both are adult tickets. like many have mentioned, I have tried for days ringing supporter services to amend the name on the ticket regarding the Norwich game with no joy.
 
Have the club even acknowledged the issues lots of fans are having :-(
 
Tbilisi said:
Feel sorry for those working at the front for City, must be hard to take a load of grief when you know its some highly paid tosser further up the foodchains fault.
Click to expand...

Nail on head. Take it easy on the staff on the phones, people. Even if it's some kid in an outsourced call center, it is not their fault.

I eventually got through last week after nearly 4 hours. A kid with a Midlands accent answered, reading all answers off a script. Including 10 second pauses before he said anything, even the obligatory "thanks for your patience, we are having a range of different queries etc" was read off a ready-made list of responses. Funny but not funny.
 
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