Seasoncard - 2021/22

[uwe rosler 28]

Does anyone know what to do regarding dd payments I'm going on my account its telling me to start renewal but then asking for full payment

 

[Tim of the Oak]

Without reading through all these pages, do you have to renew if on DD as when it got to payment it didn’t give me the option of that, yet I have paid that way since it was introduced. I couldn’t add a card either which looks like a problem for others.

I’ve heard that you do t need to do anything atm if you are on DD and the card details the Club hold on you are up to date

 

[Stato]

Has anyone else had problems adding a debit or credit card to their account so they can join the cup schemes? Just won't accept my new credit card details.

same.


also now just getting

Rejected queue number
every fucking time I try and enter my details​

 

[Out on blue 6]

Yes, just got all the way through to paying and it errored. Now when I go back in it saying payment is still being processed but doesn’t allow me to do anything. Stuck in limbo now? Twice this has happened so may end up with 2 direct debits at this rate. Do I try again or just leave it for a good while and try again tomorrow or something? :-/

Exactly the same as me. The 2 seasoncards for me and my lad are stuck in limbo after trying to pay. Can't even log back out at the moment. Almost long for the days of queueing up in the rain outside the North Stand.

 

[BlueMooner123]

Does anyone know what to do regarding dd payments I'm going on my account its telling me to start renewal but then asking for full payment

If you’re setting up a direct debit for the first time, it gives you the option further along the process but be careful, I’ve done this twice and it has errored due to presumably the internet issues that are ongoing

 

[Citizen of Legoland]

Has anyone deferred their season card for next season and if so, how did they manage it. I’m renewing but a mate is thinking of deferring

When you get to the renew page it lists two options Renew (Gold or Platinum or 93:20) or Unsure, for each person you are renewing for. I renewed mine so don't know what happens if you click Unsure but I would expect this is the deferring process.

 

[didsburyblu]

Has anyone deferred their season card for next season and if so, how did they manage it. I’m renewing but a mate is thinking of deferring

Read that if you defer you have to call the club to advise them that is your intention

ONE SEASON DEFERMENT​

Following consultation with City Matters, the Club will be offering an option for supporters to take a one season deferment on their Seasoncard for the 2021/22 season.

Supporters who are unable to attend for the 2021/22 season can defer their Seasoncard until the 2022/23 season.

If this is something you are interested in doing, please contact us on +44 (0)161 444 1894 (Option 6) to speak to a member of the team.

Requests to defer must be submitted to the Club no later than 8pm Wednesday 16th June.

Please note, should you choose to defer, your seat from the 2019/20 season cannot be guaranteed for the 2022/23 season

 

[BlueMooner123]

Exactly the same as me. The 2 seasoncards for me and my lad are stuck in limbo after trying to pay. Can't even log back out at the moment. Almost long for the days of queueing up in the rain outside the North Stand.

Trust city to open online renewals on the day the internet died. Typical city :-)

 

[uwe rosler 28]

If you’re setting up a direct debit for the first time, it gives you the option further along the process but be careful, I’ve done this twice and it has errored due to presumably the internet issues that are ongoing

No had a DD from the start but it's still saying start renewal

 

[mcfcinprague]

Exactly the same as me. The 2 seasoncards for me and my lad are stuck in limbo after trying to pay. Can't even log back out at the moment. Almost long for the days of queueing up in the rain outside the North Stand.

Scoreboard end even :)

 

[Eccles Blue]

What the heck is Fastly?

 

[Ribchester]

Good to see the club have cracked this especially after the much publicised success story of the Everton game…fuckin jokers

 

[BlueMooner123]

No had a DD from the start but it's still saying start renewal

You shouldn’t have to do anything then. Think City put something up today saying they will renew around the 17th June if you was previously on DD

 

[ninjamonkey]

They've made it pretty much a non-option to defer in those circumstances. You can defer but you'll lose your place in the ticket points list and you'll lose your seat. Two major no goes for the majority considering it.

Would have been happy to defer and allow others the chance to attend whilst it's reduced capacity if those two issues were unaffected, not anymore. Will renew and have an empty seat

The decision to stick with the platinum scheme is piss poor. Did City matters not bring this issue up or do the club just not give a fuck? Very Spursy move and that's happened a few times recently.

 

[lancs blue]

What the heck is Fastly?

A company that runs some of the cloud hardware/software that presumably some banks use to process payments, hence the problems.

 

[blue b4 the moon]

On the BBC website they are saying there are loads of websites down (incl gov.uk) due to Fastly being down. If you click on Fastly.com you get a Guru Mediation error - so this might suggest there's a bigger issue here if Fastly underpins the payment or seat planner systems.

Yeah this one's not on City.

Tweets on here were showing error/ghru but my personal Twitter was working fine.

Re renewals just drop back for a day or so, there's no extra points for being in the first 3,000.

 

[Eccles Blue]

MMMM, I've just 'boasted' on FB that I've renewed and 2 of my friends, both SC holders have said they didn't know anything about renewals.
@Prestwich_Blue maybe this is something to mention in your CM meeting or feedback or whatever? That people need to know it's time to renew?

 

[Tim of the Oak]

When you get to the renew page it lists two options Renew (Gold or Platinum or 93:20) or Unsure, for each person you are renewing for. I renewed mine so don't know what happens if you click Unsure but I would expect this is the deferring process.

Thanks for the helpful info.

 

[youngbob]

Good of them to knock the prices down. After such a difficult year, during which thousands of fans have either been furloughed or lost their jobs completely (or lost family members they may well have once gone to games with), it's good to know the club have their fans at the forefront of their thinking.

Ah, wait, hang on.

 

[didsburyblu]

@Prestwich_Blue Colin this was posted on FB by one of your City Matters colleagues.

The Club have just posted details of season card renewals… Myself and colleagues on the City Matters committee pushed very hard for a scheme where fans could defer their season ticket for one season. This was to help anybody who might have lost their job or income during the pandemic and needed a breather. A key element of what we agreed was that that a fan could get their old season ticket back in the same seat next August.
City have reneged on this and are now saying your old seat cannot be guaranteed, I am incandescent! Our committee are urgently trying to contact the club to change this. I will keep you all posted.
I'm not great at Twitter but if you could all bombard City with your opinion on this matter I would be really grateful. Is it best that we all do it at the same time for maximum impact? Advice please

Is this the case and do you think it is likely they may change their mind? My friend was all for deferring but even though he doesn't want to go right now feels like he will have to renew to retain his seat.