Seasoncard - 2021/22

[cityzen81]

Anyone know how i go about changing my dads email address so he can log into his account on the website? Basically iv used my email for him for years, now it says all accounts need a seperate email address going forward, i cant log into his account as it comes up error as his email is same as mine. Also how do i find out whos 'family group' he is in on the website as im guna need to print his match day tickets out for him.

You will have to email them and ask them to change it. Cant be done yourself or over phone

 

[crystal_mais]

But they emailed last week saying we would be able to transfer it to another supporter number? What a fuck up just over 2 weeks to go.

yep - that what I told them. The girl on the phone just seemed really nervous responded saying the emails were not really clear

 

[chidge]

yep - that what I told them. The girl on the phone just seemed really nervous responded saying the emails were not really clear

I’d have another read of the email - what I think it actually says is that if you don’t have a phone/ have access to your phone then you can transfer your ticket to the account of someone on your f& f list -I think the implication is that you will still be using the ticket (it’s just that someone else is going to scan you in). Obviously 99% of the time people would use this facility to transfer their ticket to someone else but I don’t think the email actually states this is allowable / the purpose of this flexibility.

 

[Prestwich_Blue]

I'll be honest with you - its all abit poor so far this season, I've just spoken to the club regarding ticket exchange and rules around letting a friend use our tickets if we are unable to attend any games (ie we're away for the 1st 2 home games). Their response is the rules have changed and you cannot let anybody use your tickets and there is no information regarding ticket exchange yet.

Part of me wishes I'd deferred for another season

You probably didn't speak to "the club" but to an outsourced call centre who switch over to taking orders for Domino's Pizzas at 5pm. You and I both know only too well what outsourcing is like!

I've just had a big promotion into a new role and joined a fortnightly planning meeting this morning. They were waiting for one of the team to join, then found out they left yesterday and no one had told them. The thought crossed my mind at that point that we'd probably outsourced our communications function to City.

 

[Manc Born & Bred]

The whole situation with the season card has been one big monumental fuck up. This was confirmed to me today in a conversation with supporters services who said that they club had made the decision but they i.e. the ones that have to deal with all the shit, haven't been told why. The systems haven't yet been updated and the whole thing is a complete shambles. The club need to come out and explain everything to their customer base rather than just implementing a change which nobody either wants or understands. There will be chaos for the first game and more and more people will sack it off and we don't have the tourists beating down our doors yet like other clubs to take up the slack.

 

[leithblue]

You need to contact the club on mancity@mancity.com to change the email it says on mine. Incidentally you can view your dad's account using his supporter number, https://login.mancity.com/signin/with-supporternumber

does this count for everyone do you know? All four of my kids are primary school age and all have season tickets - so they’ll all now need their own email addresses?

 

[bluwes]

Just found out from my red cousin( he’s the black sheep of the family) that his season ticket is an e-ticket same as ours.

 

[Citizen of Legoland]

I’d have another read of the email - what I think it actually says is that if you don’t have a phone/ have access to your phone then you can transfer your ticket to the account of someone on your f& f list -I think the implication is that you will still be using the ticket (it’s just that someone else is going to scan you in). Obviously 99% of the time people would use this facility to transfer their ticket to someone else but I don’t think the email actually states this is allowable / the purpose of this flexibility.

The seasoncard Ts & Cs state that they allow seasoncard holders to send a guest in on their card if they cannot make a game, as long as you email the details of the guest to the club. It's been like that for a few seasons as I recall looking at it before. If they're not allowing guests this season then I'll be having my money back thank you very much, however I think this is extremely unlikely and you'll be able to do so.

 

[blue44]

Just found out from my red cousin( he’s the black sheep of the family) that his season ticket is an e-ticket same as ours.

a rag at work showed her email yeaterday
just an email with a barcode
she said they don't need this NFC or google pay or apple pay

 

[Citizen of Legoland]

does this count for everyone do you know? All four of my kids are primary school age and all have season tickets - so they’ll all now need their own email addresses?

I'm not sure. I saw the other day that it's not possible to create a customer account for an over 13 from within another account which suggests to me that you can manage U13s from one account and maybe that allows it all to be on one email.

 

[birchvillablue]

Not sure if its been said, we are no longer Seasoncard holders, we are now mobile e ticket holders? Doesn't quote have the same ring...

 

[cityzen81]

a rag at work showed her email yeaterday
just an email with a barcode
she said they don't need this NFC or google pay or apple pay

She does, its the same company running the mobile ticketing for all clubs using it (FORTRESS GB)

There will be a link on the email that will add it to her mobile wallet

 

[cityzen81]

Not sure if its been said, we are no longer Seasoncard holders, we are now mobile e ticket holders? Doesn't quote have the same ring...

Been said many a time and its a little pedantic

 

[Prestwich_Blue]

The seasoncard Ts & Cs state that they allow seasoncard holders to send a guest in on their card if they cannot make a game, as long as you email the details of the guest to the club. It's been like that for a few seasons as I recall looking at it before. If they're not allowing guests this season then I'll be having my money back thank you very much, however I think this is extremely unlikely and you'll be able to do so.

We've just had an official reply from the club to questions we raised. You WILL be allowed to pass on your ticket to someone on your Friends & Family list but ONLY if you have the e-ticket option. That's from someone senior at the club, not someone who's at a contact centre and, as it's now after 5, is selling pizzas rather than talking to City fans.

But if you opt for Print-at-Home then pass the ticket to someone else, how are they going to know? They aren't, unless they ID check everyone.

 

[Handforth_blue]

Hi mate,
have a look at this guide I put together for our supporters club.
It covers getting a supporter number towards the end.

Go to www.mancity.com & click the login icon in the top right – see screenshot below.
View attachment 22385

Click the grey ‘REGISTER’ tab on the screenshot below.
View attachment 22386
Fill out all the required fields, email, choose a password etc. and then click ‘REGISTER’ at the bottom – see screenshot below.
View attachment 22387

You are now registered on City’s website & you will receive a confirmation email.
Now go back to the home page on the website & click the ‘Login’ icon & then under the ‘Login’ tab enter your email & password to login.
Click the login icon again & select ‘MY ACCOUNT’.
You should now be asked for additional information.

For those who do not have a supporter number, the next time you log in to the site you should see your new supporter number in the grey panel
in ‘PERSONAL INFORMATION’ under your name.

I registered my wife two days ago as described above. There is still no supporter number in the ’personal information’. Anybody know why?

 

[domalino]

how are they going to know? They aren't, unless they ID check everyone.

When I went to the cricket in Bristol they checked your photo ID against the ticket and test result text/vaccination card.

Given they're going to be checking the vaccinations, it stands to reason they'd check the tickets at the Etihad as well.

 

[Citizen of Legoland]

We've just had an official reply from the club to questions we raised. You WILL be allowed to pass on your ticket to someone on your Friends & Family list but ONLY if you have the e-ticket option. That's from someone senior at the club, not someone who's at a contact centre and, as it's now after 5, is selling pizzas rather than talking to City fans.

But if you opt for Print-at-Home then pass the ticket to someone else, how are they going to know? They aren't, unless they ID check everyone.

Thanks. I think there's stuff about proof of identity that's been in there for years as well so it wouldn't surprise me if they started asking for it randomly. So we can't leave our wallets at home after all ;)

 

[birchvillablue]

Been said many a time and its a little pedantic

Could say the same for your reply....

 

[Len Rum]

Quick question if anyone knows:
Can you download the Google pay app and use it just as a wallet and not enter any bank or creditcard details?

 

[OntarioBlue]

The only survey I got was about the new kit that I have no intention of buying.

I hear you, I love the new away shirt, I just don’t love it seventy quids worth. It looks like my vintage “Colin Bell“ style shirt will be getting another airing this season.