City not answering the phone

bluesmith said:
Are you trying to change card details within the ticket scheme part? If so try adding a new card in the credit card section and then updating to the already added card within ticket scheme.
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This appeared to work for me last night. I noticed that the expiry date on my card was wrong - the girl who took my details down over the phone when I was relocating my SC back in June must’ve inputted it incorrectly when she was sorting out the cup schemes for me - so I added the same card with the correct expiry date and it looks like it updated ok. Proof will be in the pudding when they try to take money for my Leipzig ticket!
 
To everyone.

When you finally get through to the ticket office or supporter services after waiting an hour on the phone, please be nice to the staff.

It's not their fault the directors and managers at City are fucking clueless.

The staff on the frontline are doing their best, and have been put in an intorable position. Please remember that.

"I just called to say I love you."(and City)

 
I'm plucking up the resolve to try and sort my DD out with them as my daughter, now qualified and working, wants to pay for her own. Tried before season started but when I did get through I was told there was an issue with the DD system. Rather than tempt fate of a complete cock up of mine and my daughters accounts I left it. She tried to call a couple of times but was kept hanging on and was cut off like others. Think I may need a stiff drink to strengthen the resolve.

However on a good note. Their commercial team is in full swing. Had two or three calls about corporate hospitality already. And that's on the back of attended once when I took said daughter and family for her 21st a couple of years ago.
 
91:23 said:
I'm plucking up the resolve to try and sort my DD out with them as my daughter, now qualified and working, wants to pay for her own. Tried before season started but when I did get through I was told there was an issue with the DD system. Rather than tempt fate of a complete cock up of mine and my daughters accounts I left it. She tried to call a couple of times but was kept hanging on and was cut off like others. Think I may need a stiff drink to strengthen the resolve.

However on a good note. Their commercial team is in full swing. Had two or three calls about corporate hospitality already. And that's on the back of attended once when I took said daughter and family for her 21st a couple of years ago.
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Good luck, I was on for over 90 mins this morning as my tickets for the woman's game tonight would't load. Fingers crossed I will get in tonight.
 
91:23 said:
I'm plucking up the resolve to try and sort my DD out with them as my daughter, now qualified and working, wants to pay for her own. Tried before season started but when I did get through I was told there was an issue with the DD system. Rather than tempt fate of a complete cock up of mine and my daughters accounts I left it. She tried to call a couple of times but was kept hanging on and was cut off like others. Think I may need a stiff drink to strengthen the resolve.

However on a good note. Their commercial team is in full swing. Had two or three calls about corporate hospitality already. And that's on the back of attended once when I took said daughter and family for her 21st a couple of years ago.
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And here lies the answer about the club’s strategy and priorities ..,.
 
Could be a hired rag in the office having a laugh. We'd all do the same if it was vice versa. Annoying all the same to the person on the end of the line.
 
roubaixtuesday said:
Anyone tried contacting the club in the last couple of days?

I've got an issue with my Cityzens account, spent an hour on hold yesterday, another 30 minutes today. No-ones answering.

Incredibly poor service, very frustrating.
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This seems to be the case all the time now.

Back in May I got a ticket for the final Prem game against Everton but then had to isolate because of COVID, I tried to inform to the club and ask for a refund and was on hold for 90 minutes the first call and when I got to the front of the queue I was cut off, so tried again and was on hold for 100 minutes the second time.

I could have got the bus to Town from Wythenshawe, walked from Town to the Etihad, spoken to the ticket office, got my refund, then walked back to Town and got the bus from Town to Wythenshawe in the time I spent on those calls.

From speaking to mates and family, and reading posts on here, this seems to be the regular customer service that City now provide.

You will get quicker and sometimes more accurate advise from this thread than trying to phone City.
 
I have been trying to get through for some time. I need to upgrade my wife’s ticket for RB Leipzig from Senior to Adult as my son is coming in her place. It has never been much of a problem in the past.

It can’t be done online as it involves a ticket upgrade and there is no indication from the phone all that anything is happening. I was on for two hours a week or so back with no reply nor any indication of the queue length. I tried again today but the music stopped after 25 minutes and the line seemed dead although the time clock on my phone continued to advance.

Is there anything that can be done? My son has booked his train ticket from London and I have a hotel room booked without any indication of how he will get into the match.
 
Even though I deferred I can't but help revisit this page. Each story I read sends a shiver down my spine as I realise it's up there with the best decisions I've ever made. In short the club's treatment of its match attending fans is nothing short of contemptible and the fact they can find employees to still call fans about corporate deals, yet cannot man phones to answer ticket holder's queries shows how the club once known as Manchester City, now Man City, lead brand in CFG portfolio, has become rancid to the core.
 
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UsFansKnowNowt said:
Even though I deferred I can't but help revisit this page. Each story I read sends a shiver down my spine as I realise it's up there with the best decisions I've ever made. In short the club's treatment of its match attending fans is nothing short of contemptible and the fact they can find employees to still call fans about corporate deals, yet cannot man phones to answer ticket holder's queries shows how the club once known as Manchester City, now Man City, lead brand in CFG portfolio, has become rancid to the core.
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Watching two, five nil home wins in a full
Etihad has been pretty desperate.
 
Tim of the Oak said:
Watching two, five nil home wins in a full
Etihad has been pretty desperate.
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Sorry Tim but that sounds a very entitled response.
An apparently "I'm alright Jack" attitude does no more than demonstrate the difference between those fans having genuine problems with the clearly inadequate customer service provided by the club, and those who don't.
We're no doubt all happy with the performances of the playing staff at City. However, it's blatantly obvious that on the 'sub-hospitality customer' side, there has been a very significant decline in standards of service.
It's absolute basics that are going wrong. As bad as the days of Swales and Lee were, I never had a problem getting into the ground on a match day.

Good times or bad times, Manchester City Football Club was always a proper 'people's club'.
Since dropping the "FC" and becoming Man City, part of the City Football Group, the club's focus has been almost entirely focused on attracting and/or improving the experience of the apparently 'wealthier' customer... Hence the calls to fans (myself included) trying to get us to take up hospitality deals etc.

It's all very good building the business but if you don't maintain the foundations it could all fall down at some point in the future.

@UsFansKnowNowt is absolutely spot on imo. Beneath a highly polished exterior lies an unhealthy disregard for the common people.
 
Lavinda Past said:
Sorry Tim but that sounds a very entitled response.
An apparently "I'm alright Jack" attitude does no more than demonstrate the difference between those fans having genuine problems with the clearly inadequate customer service provided by the club, and those who don't.
We're no doubt all happy with the performances of the playing staff at City. However, it's blatantly obvious that on the 'sub-hospitality customer' side, there has been a very significant decline in standards of service.
It's absolute basics that are going wrong. As bad as the days of Swales and Lee were, I never had a problem getting into the ground on a match day.

Good times or bad times, Manchester City Football Club was always a proper 'people's club'.
Since dropping the "FC" and becoming Man City, part of the City Football Group, the club's focus has been almost entirely focused on attracting and/or improving the experience of the apparently 'wealthier' customer... Hence the calls to fans (myself included) trying to get us to take up hospitality deals etc.

It's all very good building the business but if you don't maintain the foundations it could all fall down at some point in the future.

@UsFansKnowNowt is absolutely spot on imo. Beneath a highly polished exterior lies an unhealthy disregard for the common people.
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Lol. Your mate has deferred so he hasn’t experienced loads of customer service failings. That’s his or her choice and they are welcome to it.

Many of us have been disappointed by the customer services meltdown. That said, I’ve seen two brilliant 5 nil wins and that trumps somebody gloating about deferring their season card IMHO. Good luck to them btw.

Anyone can campaign to go on City Matters at the next elections of course and seek to
Improve the lot of the match going fans.
 
Tim of the Oak said:
Lol. Your mate has deferred so he hasn’t experienced loads of customer service failings. That’s his or her choice and they are welcome to it.

Many of us have been disappointed by the customer services meltdown. That said, I’ve seen two brilliant 5 nil wins and that trumps somebody gloating about deferring their season card IMHO. Good luck to them btw.

Anyone can campaign to go on City Matters at the next elections of course and seek to
Improve the lot of the match going fans.
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That sounds even more entitled!

Firstly, @UsFansKnowNowt isn't my 'mate'. I wouldn't know him from Adam. He's just another Blue expressing an opinion.

Secondly, deferers are entitled to their opinion just like everyone else who has an interest in City. The longer the issues around customer service continue, the more likely it is that fans will decide that enough is enough. That may not bother you personally, but it clearly does bother some people. It's only a matter of time before the issues raised will be considered newsworthy.

As for City Matters... if you honestly think that CM hasn't lost every scrap of credibility over the past few weeks on here, you're dreaming.

No-one in their right mind would waste their time involving themselves, in predominantly one way dialogue, on matters that the club clearly aren't interested in.

The CFG treats CM no better than an irritating itch. The organisation doesn't care about the very people who were the foundations of the original football club. They're only interested in new money.
 
Lavinda Past said:
That sounds even more entitled!

Firstly, @UsFansKnowNowt isn't my 'mate'. I wouldn't know him from Adam. He's just another Blue expressing an opinion.

Secondly, deferers are entitled to their opinion just like everyone else who has an interest in City. The longer the issues around customer service continue, the more likely it is that fans will decide that enough is enough. That may not bother you personally, but it clearly does bother some people. It's only a matter of time before the issues raised will be considered newsworthy.

As for City Matters... if you honestly think that CM hasn't lost every scrap of credibility over the past few weeks on here, you're dreaming.

No-one in their right mind would waste their time involving themselves, in predominantly one way dialogue, on matters that the club clearly aren't interested in.

The CFG treats CM no better than an irritating itch. The organisation doesn't care about the very people who were the foundations of the original football club. They're only interested in new money.
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Lighten up a bit mate. I’ve been going to watch City since I was 5 and this is our greatest era. Yes customer services is piss poor but it’s still great so see City win 5 nil in consecutive games. I couldn’t care less if the CFG value me.

Also, I refer to us as City but there’s people been calling us Man City for decades. After all, “we fight to the end” and “with an M, an Aan N” in case you don’t believe me.

Of course people who defer are entitled to their opinion like I’m entitled to respond to them. I made that point clear so I’m not sure why you are confused about it.

Some of us can criticise failings and also recognise positives including:
-City providing a customer service team at Wembley to help fans.
- free flights to Porto for the Champs League final.
- the installation of rail seats
- thenpurchase of Jack Grealish and countless top quality players over the years.
- inviting members of supporters clubs to the CFA before the Norwich game to thank them for their efforts during the pandemic.
 
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