City not answering the phone

blue b4 the moon said:
Had no reason to have to ring the club for about 2 years so I'm likely in the majority with no issues. For the grace of God etc.

That being said there's too many problems on here and worryingly there seems to be no accountability or action to sort the system out from within.
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I’ve had no reason to contact the ticket office for years and years because season ticket auto renews, any other tickets I’ve bought on the website no problem etc. This season however I’ve been trying to get tickets for my son to come to matches with me and what an absolute nightmare it’s been dealing with them. It took me 3 days to get him a ticket for Norwich, a lot of people would have simply given up.
The club are at a bit of a crossroads at the moment because a lot of people have fallen out of the habit of going to matches and they’re making attending so difficult and expensive. As a club the ‘legacy’ fans need looking after because attendances such as Leipzig could become the norm.
 
Beaker said:
I’ve had no reason to contact the ticket office for years and years because season ticket auto renews, any other tickets I’ve bought on the website no problem etc. This season however I’ve been trying to get tickets for my son to come to matches with me and what an absolute nightmare it’s been dealing with them. It took me 3 days to get him a ticket for Norwich, a lot of people would have simply given up.
The club are at a bit of a crossroads at the moment because a lot of people have fallen out of the habit of going to matches and they’re making attending so difficult and expensive. As a club the ‘legacy’ fans need looking after because attendances such as Leipzig could become the norm.
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I've already paid for my season ticket this year but I'm probably going to pack it in after this season and I'm not buying any cup tickets as the way they treat customers is just so poor at the moment. I woudn't touch any other company that operates like this with a barge pole. I'm not sure if they are totally inept or just don't care about customers as they know people have an emotional attachment to the club. Whoever is in charge needs a boot up the arse.
 
Just why is anyone continuing to accept this level of service yet continuing to be a customer? I cannot think of any other service that any of us might use, that we would continue to use after being treated like this.

My mind is already made up that I won't return next year, because it doesn't matter what they attempt to come up with, it's always a gimmick and it never makes anything easier for the match attending fans.

Yes I have seen glory that I could only have dreamed of, but my God I'd endure a return to watching Alan Ball's team at Maine Road to avoid where our club is now headed. And to think we used to take the piss out of United PLC. Welcome to the Manchester branch of CFG.
 
JGL07 said:
Has anyone actually got through on the phone to the ticket office recently? I have had the phone ringing out for up to two hours (on speakerphone) while I got on with things but not a hint if a reply.

I wonder if the phone is ‘off the hook’?
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Is it Tziki you are calling?
 
UsFansKnowNowt said:
Just why is anyone continuing to accept this level of service yet continuing to be a customer? I cannot think of any other service that any of us might use, that we would continue to use after being treated like this.

My mind is already made up that I won't return next year, because it doesn't matter what they attempt to come up with, it's always a gimmick and it never makes anything easier for the match attending fans.

Yes I have seen glory that I could only have dreamed of, but my God I'd endure a return to watching Alan Ball's team at Maine Road to avoid where our club is now headed. And to think we used to take the piss out of United PLC. Welcome to the Manchester branch of CFG.
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See you next season mate.
 
Lord Blue said:
i emailed about an issue last month (to renew and get tickets as online had a bug) and i got a call back within the hour and the girl resolved all my issues. for me, that was excellent.
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mind you by missus ordered me shirt ages ago for my birthday and its still not here. they haven't responded to her emails. maybe they know she's a rag!
 
5 Hit Gibbon said:
I've already paid for my season ticket this year but I'm probably going to pack it in after this season and I'm not buying any cup tickets as the way they treat customers is just so poor at the moment. I woudn't touch any other company that operates like this with a barge pole. I'm not sure if they are totally inept or just don't care about customers as they know people have an emotional attachment to the club. Whoever is in charge needs a boot up the arse.
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You have written exactly word for word how I feel about the situation.
 
UsFansKnowNowt said:
Just why is anyone continuing to accept this level of service yet continuing to be a customer? I cannot think of any other service that any of us might use, that we would continue to use after being treated like this.
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I take the general point, but the problems sounds like basically every customer service number I've ever dealt with. Definitely my mobile, broadband, gas and electric, and in terms of terrible service you can add in Northern Rail and TransPenine express. I suppose the answer is the same: where else are you going to go, and will it really be much better?
 
Brightwell Bros. said:
I take the general point, but the problems sounds like basically every customer service number I've ever dealt with. Definitely my mobile, broadband, gas and electric, and in terms of terrible service you can add in Northern Rail and TransPenine express. I suppose the answer is the same: where else are you going to go, and will it really be much better?
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Try Bulb Energy. Amazing! Straight through on the phone. Live chat. Fantastic customer service. A great and easy website and personal account to navigate and use.

Maybe City should head hunt the person in charge of customer services at Bulb Energy. That’s what you call a fantastic Trust Pilot score.

94850-F5-D-9-A6-E-4-F8-E-ACA3-D5-E440438-C10.png


The whole website and it’s interface is like this, including your account settings, making changes, etc. It’s like being back in primary school. It’s easy, clear, manageable, and even a vegetable like me can use it. Compare this to your personal account on City's website.

01-DE6650-E597-4-A19-B398-5-A0-C2-ECCA41-C.png


PS. I don’t work for Bulb. Nor am I pushing their prices. Just the fantastic customer service and easy to use website.
 
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jrb said:
Try Bulb Energy. Amazing! Straight through on the phone. Live chat. Fantastic customer service. A great and easy website and personal account to navigate and use.

Maybe City should head hunt the person in charge of customer services at Bulb Energy. That’s what you call a fantastic Trust Pilot score.

94850-F5-D-9-A6-E-4-F8-E-ACA3-D5-E440438-C10.png


The whole website and it’s interface is like this, including your account settings, making changes, etc. It’s like being back in primary school. It’s easy, clear, manageable, and even a vegetable like me can use it. Compare this to your personal account on City's website.

01-DE6650-E597-4-A19-B398-5-A0-C2-ECCA41-C.png
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Do you think they can get my tickets delivered. ;-)
 
Got through today after 48 min spoke to a bloke called Huhg lots of Apologies but the fact is no fucker can get to grips with the new ok not so new fuck up which is our IT system so still no CL ticket or relocation ticket for Wycombe Wanderers they HOPE to have CL sorted by Monday they they can work on league cup game
To be fair it’s not his fault they are all pissed off with it with them getting the brunt end of it.
 
I feel for those poor buggers who have to answer the phones for City, listening to angry blues who have been waiting for up to 3 years to get through and now have someone to freely lamblast.

But seriously, come on City sort it out, it's not a healthy dilemma for anyone involved.
 
Corky said:
Go through twice in may, first time 2.5 hrs and seconds time 2 hrs, was for the same thing and was just told to call back the first time.

At least there was a queue number then and 25 people = 1 hr wait roughly. Now there doesn't even appear to be that.

They have stripped back on all staff as they though automation would save money and time, but is has been so poorly implemented it has caused far more demand on supporter services which only exists and a skeleton now.

If they wanted automation they should have done it properly, if you buy one off tickets you should get the option of mobile or print at home on the site, not need to call. Same if you are moved seats, there should be a window to book or be allocated new seats before they go on sale. Also they botched up transferring tickets for people on the cup scheme.

They have forced people to contact them as systems are rubbish, and it is all avoidable. I wonder who is getting waiting time and abandoned call data to look into it?......AS IF!
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The seeming lack of any queue management system - no information of queue length etc. given out - makes me very suspicious that I could leave it ringing all day and no-one would pick up.
 
jrb said:
Try Bulb Energy. Amazing! Straight through on the phone. Live chat. Fantastic customer service. A great and easy website and personal account to navigate and use.

Maybe City should head hunt the person in charge of customer services at Bulb Energy. That’s what you call a fantastic Trust Pilot score.

94850-F5-D-9-A6-E-4-F8-E-ACA3-D5-E440438-C10.png


The whole website and it’s interface is like this, including your account settings, making changes, etc. It’s like being back in primary school. It’s easy, clear, manageable, and even a vegetable like me can use it. Compare this to your personal account on City's website.

01-DE6650-E597-4-A19-B398-5-A0-C2-ECCA41-C.png


PS. I don’t work for Bulb. Nor am I pushing their prices. Just the fantastic customer service and easy to use website.
Click to expand...
Oh, thanks for the tip! I'll check them out!
 
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