City not answering the phone

Lots of good comments about accountability and the need to improve customer services. Regarding accountability, will we hear from the posters who were obsessed with telling City Matters and the Club to focus on away tickets. Home tickets were always more important but a vocal minority dictated the agenda and the eye has been taken off the ball regarding home matches. That’s not to say that customer services should be a lot better. Of course they should.

On a related issue, Daz Clarke and other face value ticket network Blues helped loads of people every home gane and built up communities of fans. They were demonised on here (at times) because some away tickets were shared. I think that responsibility for where we are on home tickets goes a lot wider than Danny Wilson and one factor has been the greed around away tickets.
 
Invisible Man's Bandage said:
Assuming that Khaldoon won’t be getting out of bed to do that then it would have to be Danny Wilson. He has had a big promotion and his title is Director of Sales, Service & Operations. As there is only a handful of staff left in supporter services as it has mostly been outsourced to the Midlands call centre it would be pretty pointless as they all know him.

Danny has been highly regarded by supporters over the years for his help when they have had issues but you have to say that all the things going badly wrong are in his remit.
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Why has there been no broad communication acknowledging the issues and promising to sort it out. The comms seem to be totally out of control. Like everyone I am getting emails promoting car parking and corporate packages ( I don't want) but nothing clarifying where I am sitting for the CL and Carabao matches (I am on all schemes but apparently the upper tier is not open for the next two games). There seems to be no central management or control of the content being sent out to supporters/customers.
It is another comms failure by the club. The messaging should be consistent across all channels (emails, website, phones, social media, press and media) This is really basic stuff. Problems can happen with IT systems but there is no excuse for not telling people what is happening.
 
Tim of the Oak said:
Lots of good comments about accountability and the need to improve customer services. Regarding accountability, will we hear from the posters who were obsessed with telling City Matters and the Club to focus on away tickets. Home tickets were always more important but a vocal minority dictated the agenda and the eye has been taken off the ball regarding home matches. That’s not to say that customer services should be a lot better. Of course they should.

On a related issue, Daz Clarke and other face value ticket network Blues helped loads of people every home gane and built up communities of fans. They were demonised on here (at times) because some away tickets were shared. I think that responsibility for where we are on home tickets goes a lot wider than Danny Wilson and one factor has been the greed around away tickets.
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The only problem I had was some were selling their season tickets at match day prices instead of 19th of their season ticket price.
 
Thebigbluehouse said:
Anyone else having problems paying for tickets this morning with bank cards. I've selected a couple of Wycombe tickets, but when it comes to paying, non of my cards are being accepted. I keep getting error page.
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Spent 20 minutes hanging on the phone to City, I'm really giving up on this on line system.
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I tried through a different browser and it worked.
 
bennyboy said:
The only problem I had was some were selling their season tickets at match day prices instead of 19th of their season ticket price.
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Unfortunately, you'll never stop greedy c*nts being greedy c*nts, Benny.

If found to be doing this, a season card holder should be banned from the ground for three seasons, and never allowed to have a season card again.

That would put the bastards off.
 
Absolute shambles, received a text stating the payment for Leipzig hadn’t been taken, not a clue why as the cards registered are all current, spent 2 hrs hanging on the phone, no lazy bastard answered it, they really don’t deserve the support, I’ll watch it on BT instead.
 
I got a car parking email from City telling me about plate recognition and pre-booking a car park space. I’ve never parked my car at the Etihad.
 
whicko said:
Absolute shambles, received a text stating the payment for Leipzig hadn’t been taken, not a clue why as the cards registered are all current, spent 2 hrs hanging on the phone, no lazy bastard answered it, they really don’t deserve the support, I’ll watch it on BT instead.
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Same here. But I’ve got a Wycombe ticket. Or I think I have? The ticket office and ticket system is f***ed!
 
whicko said:
Absolute shambles, received a text stating the payment for Leipzig hadn’t been taken, not a clue why as the cards registered are all current, spent 2 hrs hanging on the phone, no lazy bastard answered it, they really don’t deserve the support, I’ll watch it on BT instead.
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Whilst I am sympathetic to 99% of what you have said here I am afraid I can’t agree with the lazy ******* bit. It’s not that the staff are lazy it’s that there aren’t enough of them and they are doing their best with the resources they have.

As my old Gran used to say, it’ll all come out in the wash. I guess we’ll find out before the season ends what’s gone wrong. I know it’s not a lot of consolation at the moment but please don’t blame the people at the ‘chalk/coal’ face. :-)
 
bennyboy said:
The only problem I had was some were selling their season tickets at match day prices instead of 19th of their season ticket price.
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I used to work with someone who did this, had a season ticket but would email round the office "ticket for sale for Saturday's game Vs Everton, £45."

When I pointed out it's a bit cheeky to do that just to make a profit, the response was always "well that's what they'd have to pay if they bought a ticket from the club, what's your problem?"

Then you get some like the poster on here recently (I forget their name, apologies) who had a spare ticket and offered it out for free just so another blue could go. That was a top gesture.
 
Have been trying to phone up for two weeks to resolve issues with the RB Leipzig and the CL Scheme, I went to the stadium this afternoon as we are in Manchester fir the weekend. It was all sorted out within a minute.

Why can City not organise staff to answer the bloody phones?
 
Tim of the Oak said:
I’m nervous about mentioning it but Supporters Services resolved switching season cards to another Supporters Number for a Branch Member today. All sorted by email too. It did take a good few days tbf

I’m not sure if we get more help as part of the Official Supporters Club or not and I know plenty of Blues are still struggling to get ticket issues resolved.
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Something that could be done in a two minute conversation or a 2 line email took “a good few days”. Not something I’d classify as “good”.
 
Stoned Rose said:
Proportionality turns in it's grave to this post.
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It seems like some have forgotten that it wasn't so long ago that Viagogo was the clubs official ticketing partner. This global touting company allowed SC holders to put their tickets up for sale at whatever price they thought they could get for it. My neighbour used to do it several times a season to offset the cost of his SC. I assume the club got a slice of each sale.
 
johnnytapia said:
Something that could be done in a two minute conversation or a 2 line email took “a good few days”. Not something I’d classify as “good”.
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It wasn’t straightforward. It involved swapping the name / owner of a season card. Anyway, you might have been able to sort it in a 2 line email but I doubt it.
 
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