toffee balls said:So let me get this straight , you have confirmation that you have your seasoncard for next season but City have not taken their payment for it yet.
Where is the problem from a fans perspective ?
peoffrey said:toffee balls said:So let me get this straight , you have confirmation that you have your seasoncard for next season but City have not taken their payment for it yet.
Where is the problem from a fans perspective ?
I did everything to ensure the money for my Seasoncard was there and it technically still hasn't been paid for. I know exactly what I'm like with money and would just prefer for it to have been taken to give me the peace of mind it's been sorted for a whole season. I've Direct Debits with O2 and numerous other companies with the payment always coming out on the specified date or next working date.
A post on the page before has detailed City employees not being able to tell them when the payment will be coming out. It's pathetic.
Kakhaber Tskhadadze K.O.T.A. said:peoffrey said:I did everything to ensure the money for my Seasoncard was there and it technically still hasn't been paid for. I know exactly what I'm like with money and would just prefer for it to have been taken to give me the peace of mind it's been sorted for a whole season. I've Direct Debits with O2 and numerous other companies with the payment always coming out on the specified date or next working date.
A post on the page before has detailed City employees not being able to tell them when the payment will be coming out. It's pathetic.
so actually your the problem, not City. Is it City's fault that you have a problem ?
The T&C's said "on or after the 1st" and if they don't take the money then City have stated on the OS that they will be in touch and it will all be sorted. It's pure incompetence handed down by poor trainers.
some people are unbelievable . Panicking for no reason - I'd fucking hate to be in a real crisis with them.
peoffrey said:What?! How on earth is it my problem that City's Ticket Office are still poor administratively?
Kakhaber Tskhadadze K.O.T.A. said:peoffrey said:What?! How on earth is it my problem that City's Ticket Office are still poor administratively?
what is the issue ? I cannot for the life of me see why people are so bothered that money has not been taken from their bank account.
.
Kakhaber Tskhadadze K.O.T.A. said:peoffrey said:What?! How on earth is it my problem that City's Ticket Office are still poor administratively?
what is the issue ? I cannot for the life of me see why people are so bothered that money has not been taken from their bank account.
Most people like myself (and yourself it seems), have made sure there is enough money in their accounts to pay the direct debit that is due imminently. If some people do not have the self control not to spend that money then those people obviously have a problem. Whether the money is taken out today, tomorrow or next week - It still needs to be paid and City have said in the T&c's "on or AFTER the 1st" ............ if the money is still in your account next week then City have stated on the OS that they will be in touch and it will get sorted.......... but until that happens people are using this thread to have another go at the ticket office before an issue has even arisen ......... that in my opinion is pathetic.
S.H.R.E.K said:It was advertised in booklet that was sent out and as coming out on 1st or 15th- your choice.
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A Direct Debit payment, due in respect of the above Direct Debit Instruction, will be collected on or just after 1st of July 2013 and will be for the amount of £322.50.
An amount as detailed here will continue to be collected on or just after the 2nd of September 2013, £322.50 on or just after the 1st November 2013, £322.50 and on or just after the 1st of February 2014, £322.50.
Kakhaber Tskhadadze K.O.T.A. said:S.H.R.E.K said:It was advertised in booklet that was sent out and as coming out on 1st or 15th- your choice.
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and on the email sent out on the 22nd June - Titled - DIRECT DEBIT ADVANCED NOTICE which included the following paragraphs right at the top of the email so you couldn't miss them
A Direct Debit payment, due in respect of the above Direct Debit Instruction, will be collected on or just after 1st of July 2013 and will be for the amount of £322.50.
An amount as detailed here will continue to be collected on or just after the 2nd of September 2013, £322.50 on or just after the 1st November 2013, £322.50 and on or just after the 1st of February 2014, £322.50.
Now I've highlighted the fact that they stated 4 times - "ON OR JUST AFTER" - which bit of that are people not getting. Its flaming simple - if its not been taken out and you have a problem with maths then ask someone "with an ounce of brains" to deduct the direct debit figure from your current balance and you'll end up with what you can spend.
ManCitizens. said:Kakhaber Tskhadadze K.O.T.A. said:S.H.R.E.K said:It was advertised in booklet that was sent out and as coming out on 1st or 15th- your choice.
.
and on the email sent out on the 22nd June - Titled - DIRECT DEBIT ADVANCED NOTICE which included the following paragraphs right at the top of the email so you couldn't miss them
A Direct Debit payment, due in respect of the above Direct Debit Instruction, will be collected on or just after 1st of July 2013 and will be for the amount of £322.50.
An amount as detailed here will continue to be collected on or just after the 2nd of September 2013, £322.50 on or just after the 1st November 2013, £322.50 and on or just after the 1st of February 2014, £322.50.
Now I've highlighted the fact that they stated 4 times - "ON OR JUST AFTER" - which bit of that are people not getting. Its flaming simple - if its not been taken out and you have a problem with maths then ask someone "with an ounce of brains" to deduct the direct debit figure from your current balance and you'll end up with what you can spend.
Where are you sat next season? £1300, i hope that's for Superbia.
Kakhaber Tskhadadze K.O.T.A. said:S.H.R.E.K said:It was advertised in booklet that was sent out and as coming out on 1st or 15th- your choice.
.
and on the email sent out on the 22nd June - Titled - DIRECT DEBIT ADVANCED NOTICE which included the following paragraphs right at the top of the email so you couldn't miss them
A Direct Debit payment, due in respect of the above Direct Debit Instruction, will be collected on or just after 1st of July 2013 and will be for the amount of £322.50.
An amount as detailed here will continue to be collected on or just after the 2nd of September 2013, £322.50 on or just after the 1st November 2013, £322.50 and on or just after the 1st of February 2014, £322.50.
Now I've highlighted the fact that they stated 4 times - "ON OR JUST AFTER" - which bit of that are people not getting. Its flaming simple - if its not been taken out and you have a problem with maths then ask someone "with an ounce of brains" to deduct the direct debit figure from your current balance and you'll end up with what you can spend.
willy eckerslike said:They've messed up my Direct Debits - got two set up (should only be one) and I've been trying to get the wrong one cancelled. I've been emailing for a couple of weeks but getting no reply so rang them today. The girl couldn't fix it, but said she would email the DD department. Going to have to be quick as they're due out on the 15th.
It sounds like they've got some issues!
willy eckerslike said:They've messed up my Direct Debits - got two set up (should only be one) and I've been trying to get the wrong one cancelled. I've been emailing for a couple of weeks but getting no reply so rang them today. The girl couldn't fix it, but said she would email the DD department. Going to have to be quick as they're due out on the 15th.
It sounds like they've got some issues!